Sasha Rahman
Queens
Summary
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
2
2
years of professional experience
Work History
Virgin Atlantic Agent
Hallmark Aviation
03.2023 - Current
- Virgin Atlantic Operations agent: Manages both Above wing and below wing operations. Job entails but not limited to, making all necessary connections (caterer's, cleaner's, security, etc) for flight to be ready for departures. Acknowledging daily emails and providing responses accordingly. Communicating flight information to passengers/ other staff. Daily meetings to discuss operational expectations.
- Customer service agent: Greeting passengers true Virgin atlantic style, with a warm smile while checking passengers visa's, passport's, and any checked in luggage. Providing passengers with any disabilities assistance. Effectively problem solve any booking/ticket issues.
- Baggage agent: Manages any delayed, missing, damaged bags due to travel. Greets passengers on arrival and provide effective help to reassure them with any baggage inquiries. Actively locates baggages and reunites bags with passengers based on passengers request. Manages emails and meetings with other Virgin Atlantic team members around the world.
- Arrival agent: Present upon aircrafts arrival. Oversees the deplaning of passengers, making sure its done safely. Providing assistance to any assisting needing passengers or inquiries.
- Baggage hall agent: Oversees the arrival of passenger baggage, consistently making announcements on the speaker to communicate useful information to passengers. Making sure all bags are accounted for.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Cross-trained and provided backup support for the different job positions.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Student - Digital Marketing
Baruch College
New York, NY06-2027
High School Diploma -
Richmond Hill Highschool
Queens, NY06-2021
Skills
- Strong work ethic
- Complaint handling
- Staff education and training
- Teamwork and collaboration
- Critical thinking
- Prioritization
- Strong decision-making
- Efficient multitasking
- Customer service
- Time management
- Verbal and written communication
- Marketing
Languages
Spanish
Limited Working
Timeline
Virgin Atlantic Agent
Hallmark Aviation
03.2023 - Current
Student - Digital Marketing
Baruch College
High School Diploma -
Richmond Hill Highschool
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