Open To Work
Sasha R. Cardin
Tulsa,USA
Summary
Results-driven Account Project Manager skilled in client relationship management and project oversight. Expertise in analyzing sales trends to inform strategic decisions and enhance client connections. Proven strengths in strategic planning, risk management, and cross-functional collaboration. Effective in leading teams, managing schedules, and ensuring timely project completion while maintaining quality standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Client Advisor / Operations Lead
Saxon Judd
TULSA, OK
05.2023 - Current
- Oversee day-to-day operations of a high-end menswear boutique, including merchandising, inventory planning, and overall client experience.
- Build and maintain strong relationships with repeat clientele through personalized service.
- Analyzed sales performance and customer trends to guide merchandising and purchasing strategies.
- Collaborated with ownership on seasonal buying, product assortment, and vendor relationships to align offerings with client preferences.
- Coordinate purchasing timelines, inventory management, and new product launches.
- Support marketing initiatives, in-store events, and promotions to drive customer engagement and revenue.
- Coordinated staff scheduling and service standards to ensure consistent, high-quality client experiences.
Real Estate Agent
Self Employed
Tulsa, OK
08.2021 - Current
- Negotiated contracts and agreements to secure favorable terms for clients.
- Listed residential properties for sale by preparing marketing materials and conducting showings.
- Conducted market research and analysis to inform pricing strategies and marketing approaches.
- Cultivated relationships with clients and industry professionals to enhance referral network.
Manager of Customer Success
Respond Flow
Tulsa, OK
08.2020 - 01.2021
- Created customer support strategy for Customer Success team to increase customer retention.
- Designed and implemented manual customer health score calculation and monitoring system to enhance visibility into customer engagement.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Developed documentation of implemented solutions and submitted weekly Customer Health reports to track progress and identify improvement areas.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Contributed to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
Wifi Installation Project Manager
Charter Spectrum
Durham, NC
09.2018 - 04.2019
- Spearheaded implementation of 60+ Wi-Fi projects, ensuring adherence to SLAs of 90 to 120 days.
- Oversaw and coordinated 35+ wireless network integrations, ranging from 50-room hotels to 500+ multi-dwelling unit (MDU) complexes, simultaneously.
- Drove project success and completion by defining and overseeing objectives and requirements.
- Collaborated with customers and key stakeholders to deliver detailed SOWs and implementation schedules, aligning project goals with client expectations.
- Directed project resources to achieve milestones and implemented corrective actions to address challenges.
- Led internal engineering coordination and on-site technical support for client installations.
- Identified potential risks and implemented effective solutions, enhancing project execution and minimizing disruptions.
Remote Account/Project Manager
Hotwire Communications
Raleigh, NC
08.2014 - 09.2018
- Delivered effective project management for installations and upgrades on new and existing properties.
- Liaised with project management teams to ensure optimal service delivery and quality.
- Served as primary contact for escalations and outage management, ensuring timely resolution and communication.
- Resolved escalated and complex issues in an efficient manner by communicating with executives.
- Aligned objectives and communicated with technicians and contractors to manage work orders and maintenance activities, prioritizing quality and efficiency.
- Revamped existing services by incorporating new revenue opportunities and cost saving measures.
- Maintained responsibility for up to 25 properties with a total of 8,750 doors.
Education
MBA - Global Business
Johns Hopkins, Carey Business School
Baltimore, MD, USA09.2013
BACHELOR OF ARTS (B.A.) - COMMUNICATION
University of South Florida
Tampa, FL, USA05.2008
Skills
- Client relationship management
- Project management
- Risk management
- Agile methodology
- Cross-functional collaboration
- Analytical thinking
- Problem solving
- Effective communication
- Contract development
Certification
- Google Project Management, Completed
- PMP, In Progress
Additional Experience
Community Relations Intern — Detroit Pistons / Palace Sports & Entertainment, Auburn Hills, MI
- Coordinated logistics and execution of community outreach and fundraising initiatives supporting the organization’s charitable foundation.
- Assisted in planning fan engagement events and special appearances, helping deliver positive brand experiences.
Young Leadership Assistant — Jewish Federation of Greater Washington, Rockville, MD
- Supported planning and delivery of fundraising campaigns and professional networking events.
- Contributed to outreach initiatives designed to increase engagement among young professionals in the community.
Assistant to the Athletic Director — University of South Florida Athletics, Tampa, FL
- Assisted senior leadership with communications, presentations, and operational coordination across athletic programs.
- Helped manage scheduling, event preparation, and cross-department collaboration.
Luxury Suites Concierge — Tampa Bay Buccaneers, Tampa, FL
- Delivered high-touch service to VIP suite clients, managing hospitality arrangements and game-day experiences.
- Built strong client relationships while ensuring seamless coordination of reservations, transportation, and special requests.
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteHybridRemoteSalary Range
$80000/yr - $200000/yrTimeline
Senior Client Advisor / Operations Lead
Saxon Judd
05.2023 - Current
Real Estate Agent
Self Employed
08.2021 - Current
Manager of Customer Success
Respond Flow
08.2020 - 01.2021
Wifi Installation Project Manager
Charter Spectrum
09.2018 - 04.2019
Remote Account/Project Manager
Hotwire Communications
08.2014 - 09.2018
MBA - Global Business
Johns Hopkins, Carey Business School
BACHELOR OF ARTS (B.A.) - COMMUNICATION
University of South Florida