Sasha Rivas Marte
Freeport,NY
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
Work History
Dispatcher/Route Supervisor
Temco Logistics
05.2022 - Current
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Associate Supervisor
Target
07.2020 - 06.2022
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Boosted team performance by developing customer service training materials and conducting service training.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Solicited customer feedback to identify and improve on areas of weakness.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Colegio Santo Domingo Savio
Jarabacoa, Dominican Republic 06.2020
Skills
- Customer Relations
- Work Order Management
- Database Management
- Dispatch Coordination
- Data Entry
- Route Navigation
- Schedule Management
- Updating Logs
- Prioritizing Calls
- Dispatching Procedures
- Routing Orders
- Schedule Coordination
- Multi-Line Phone Talent
- Appointment Scheduling
- Call Management
Additional Information
- Microsoft Office Suite Proficiency
- Able to Manage Multiple Tasks at Once
- Organizational skills which permit accurate record keeping
- Patience and listening skills which allow positive interactions with customers/clients
- Verbal and written communication skills which grant positive connections with customers, vendors, employees, etc.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatcher/Route Supervisor
Temco Logistics
05.2022 - Current
Associate Supervisor
Target
07.2020 - 06.2022
High School Diploma -
Colegio Santo Domingo Savio
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