Sasha Rowson
Arlington,TX
Summary
Talented Dispatch Coordinator with years of experience working with communications equipment. Personable employee develops strong relationships with work crews and drivers and promptly addresses customer questions and complaints. Familiar with performing various clerical work tasks such as filing work orders and organizing inventory records.
Overview
7
7
years of professional experience
Work History
Dispatch Coordinator
Allied Universal Security
Irving, TX
01.2022 - 07.2024
- Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
- Trained newly hired security personnel on company policies and procedures.
- Communicated regularly with security personnel to ensure safety protocols were followed.
- Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
Account Manager
GardaWorld Security
Irving, TX
01.2021 - 01.2022
- Ensured secure configuration of servers, networks, applications, according to industry best practices.
- Held routine and surprise drills to keep help security team members practice response plans.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all customer interactions in the CRM system.
Quality Control Specialist
Qualfon
Fort Worth, TX
02.2019 - 01.2021
- Collaborated with production teams to ensure that established quality standards were followed.
- Provided support during external audit activities conducted by customers or regulatory agencies.
- Investigated customer complaints related to product quality issues.
- Provided feedback on product performance during customer visits or through surveys.
Shift Supervisor
Main Event Sports Bar & Grill
Grand Prairie, TX
11.2017 - 02.2019
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Monitored staff performance to ensure quality standards were met.
- Provided on-the-job training to new staff members.
Shift Manager/Key Holder
Fanatics
Dallas, TX
01.2017 - 11.2017
- Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
- Conducted weekly reviews of employee performance evaluations.
- Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.
- Resolved customer complaints promptly and professionally.
Education
High School Diploma -
Juan Seguin High School
Arlington06-2016
Bachelor of Science - Medical Social Work
University of Texas At Arlington
Arlington, TXSkills
- Inbound and Outbound Calling
- Information Security
- Data Entry
- Product Knowledge
- Client Relations
- Problem-solving abilities
Timeline
Dispatch Coordinator
Allied Universal Security
01.2022 - 07.2024
Account Manager
GardaWorld Security
01.2021 - 01.2022
Quality Control Specialist
Qualfon
02.2019 - 01.2021
Shift Supervisor
Main Event Sports Bar & Grill
11.2017 - 02.2019
Shift Manager/Key Holder
Fanatics
01.2017 - 11.2017
High School Diploma -
Juan Seguin High School
Bachelor of Science - Medical Social Work
University of Texas At Arlington
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