Sasha Ryan
Puyallup,WA
Summary
Versatile and adaptable professional excelling in both individual and team environments. Seasoned work ethic allows for quick adaptation to various processes and drives company objectives. Resourceful and results-driven approach with a deep passion for growth and efficiency, always striving to meet company needs and enhance service value. Known for attention to detail, possessing excellent communication, interpersonal, and creative thinking skills. Goal is to leverage these abilities to successfully fill the vacancy at your company. Consistently recognized as a hard-working individual by peers, ensuring reliability in helping your company achieve its goals.
Overview
16
16
years of professional experience
Work History
Call Center Customer Service Representative
ThompsonGas
08.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Customer Service Sales Representative
K&J Management
07.2019 - 08.2024
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Adhered to company policies l and procedures while providing superior service
- Greeted customers warmly and offered assistance
- Operated cash register and POS to process sales transactions and handle payments
- Drove sales through customer relationship building and suggestive selling techniques
General Manager
Crimson Wave LLC
11.2017 - 06.2019
- Built and maintained relationships with vendors and suppliers
- Recruited team members to maintain adequate staffing levels
- Coordinated staff training sessions to ensure compliance with company policies and procedures
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty
- Demonstrated and supported continuous improvement and growth mindset
- Prepared staff work schedules and assigned specific duties
- Used computerized inventory system to plan and manage adequate inventory levels
Retail Merchandising Associate
SAS Retail Services
08.2016 - 02.2017
- Collaborated with team members across departments to execute projects successfully
- Developed creative solutions to challenging problems within the retail environment
- Organized store displays to maximize visibility of products, increasing overall sales volume
- Disassembled and removed old store fixtures and assembled new fixtures according to store schematics
- Coordinated and managed merchandise displays, ensuring product placement and visual appeal in retail stores
Apartment Leasing Consultant
Palladium Real Estate
05.2015 - 03.2016
- Performed daily inspections of model apartments to ensure readiness for showings
- Developed strong customer service skills while assisting clients with rental inquiries and applications
- Utilized effective sales techniques to maximize occupancy rates for the property
- Processed application and lease agreement by conducting rental history, credit check, and background check
- Conducted apartment tours and responded to tenant inquiries
- Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market
Cosmetics Department Lead
Fred Meyer
05.2011 - 05.2015
- Maintained an organized work environment by adhering to company standards regarding tidiness, cleanliness and safety regulations
- Maintained records of all merchandise returns and exchanges in accordance with company policy
- Collaborated with other departments to coordinate promotional activities and special events within the store
- Conducted regular inventory checks, managed stock levels and restocked shelves as required
- Reviewed daily sales reports to identify areas where improvements could be made
- Arranged and display merchandise to promote sales
Cashier
Fred Meyer
11.2008 - 05.2011
- Operated cash register and accurately processed payments, returns, and exchanges
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Accurately processed customer payments using cash, credit cards, and checks
- Utilized problem solving skills to effectively handle difficult situations
- Operated the POS system efficiently to ensure accurate transactions
Education
GED -
Pierce College
Puyallup, WA06.2007
Skills
- Active Listening
- Customer Service
- Sales and Upselling
- Money handling abilities
- Teamwork
- Adaptability
- Results-driven
- Growth-oriented
- Efficiency
- Detail-oriented
- Communication
- Interpersonal skills
- Creative thinking
Timeline
Call Center Customer Service Representative
ThompsonGas
08.2024 - Current
Customer Service Sales Representative
K&J Management
07.2019 - 08.2024
General Manager
Crimson Wave LLC
11.2017 - 06.2019
Retail Merchandising Associate
SAS Retail Services
08.2016 - 02.2017
Apartment Leasing Consultant
Palladium Real Estate
05.2015 - 03.2016
Cosmetics Department Lead
Fred Meyer
05.2011 - 05.2015
Cashier
Fred Meyer
11.2008 - 05.2011
GED -
Pierce College
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