Sasha Samuels
North Las Vegas,NV
Summary
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with a reliable and adaptable approach to changing needs.
Overview
4
4
years of professional experience
Work History
Operations Specialist
Let'sTalk Therapy
09.2024 - Current
- Maintain and manage staff CentralReach profiles and labeling.
- Approve and manage staff time-off requests and availability changes.
- Monitor attendance, vacations, and implement coverage solutions where needed.
- Support HR and leadership with ongoing leadership and policy implementation.
- Coordinated with multidisciplinary teams to schedule Physical Therapy, Occupational Therapy, Speech Language Pathology And>and ABA services, strengthening client support and enhancing service delivery.
- Serve as the first point of contact for prospective clients and their families.
- Manage the intake process, gather essential information, and schedule initial sessions.
- Coordinate transitions in ABA programs, ensuring a smooth experience for families.
- Maintain accurate and timely records via CentralReach, Microsoft Teams, and Practice Perfect.
- Training internal teams on various systems.
- Communicate with care delivery and providers.
- Prepare planned administrative documents and client educational materials.
Operations Manager
Gingerly Therapy
08.2022 - 08.2024
- Identified and resolved operational problems, enhancing overall efficiency.
- Managed daily operations, improving support for teacher inquiries and troubleshooting.
- Conducted service data reviews, implementing innovative solutions for potential issues.
- Executed proactive outreach to communicate service improvements and gather feedback.
- Maintained compliance of client and employee profiles, ensuring data integrity and adherence.
- Served as the first point of contact for prospective clients and their families.
- Managed the intake process, gather essential information, and schedule initial sessions.
- Advocated for families, ensuring they understand services.
- Coordinate transitions in ABA programs, ensuring a smooth experience for families.
- Communicated with clinical team to ensure every client's needs are met, while maintaining accurate and timely records.
- Supported new business development, contributing to operational growth and expansion.
- Carried out recruitment tasks, demonstrating versatility in academic processes.
- Approved and managed staff time-off requests and availability changes.
- Monitor attendance, vacations, and implement coverage solutions where needed.
- Supported HR and leadership with ongoing leadership and policy implementation.
- Proactively identified client needs, enhancing service satisfaction and retention.
- Streamlined billing procedures, reducing discrepancies and improving payment timelines.
- Efficiently managed schedules using CentralReach, optimizing schedules for maximum productivity.
Operations Specialist
Autism Building Blocks
08.2021 - 08.2022
- Developed tailored training programs, increasing employee skill proficiency and engagement by 30%.
- Managed a team of 10 technicians, boosting productivity by 20% through professional development.
- Served as the first point of contact for prospective clients and their families.
- Managed the intake process, gathered essential information, and scheduled initial assessments.
- Advocated for families, ensuring they understand the services offered and feel supported throughout their journey.
- Advocated for families, ensuring they understand the services offered and feel supported throughout their journey.
- Communicate with our clinical team to ensure every client's needs are met while maintaining accurate and timely records.
- Managed employee schedule, communicated any changes to their schedule via Slack.
- Resolved complex operational issues using data-driven methods, enhancing problem-solving capabilities.
- Analyzed operational workflows to identify bottlenecks, leading to measurable improvements in efficiency and team
- Fostered a culture of teamwork by facilitating regular training sessions, which strengthened communication and boostedemployee morale.
Operations Manager
Lockdown Athletics
07.2021 - 07.2022
- Enhanced team productivity by 15% through strategic coaching and feedback.
- Reduced onboarding time by 20% with comprehensive training programs.
- Maintained a flawless compliance record with labor laws and regulations.
- Increased client satisfaction by 25% by leading cross-functional teams.
- Lowered employee turnover by 30% through effective feedback mechanisms.
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Troubleshooting
- Data Analysis
- Slack
- CentralReach
- Microsoft Office
- Adobe Sign
- Problem Solving
- Client Relations
- Onboarding Design
- System Training
- Recruitment
- Credentialing
Timeline
Operations Specialist
Let'sTalk Therapy
09.2024 - Current
Operations Manager
Gingerly Therapy
08.2022 - 08.2024
Operations Specialist
Autism Building Blocks
08.2021 - 08.2022
Operations Manager
Lockdown Athletics
07.2021 - 07.2022
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