Sasha Sebastien

Salon Manager/Stylist Assistant/Receptionist

M Salon And Spa

11.2013 - Current

Established and updated schedules to meet expected coverage demands.
Trained and mentored team members to achieve optimal performance.
Addressed customer problems quickly and according to service standards.
Accountable for all staff development, budgeting and supply ordering.
Consulted with customers and recommend professional hair services
Managed cash flow, business transactions, banking, and accounting processes.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Oversaw salon employee performance, facility cleanliness, and sales.
Controlled inventory by tracking expenses, purchases, and shelf stock.
Promoted business through marketing initiatives and use of social media.
Assisted hair stylists with colorwork by applying toners and treatments.
Offered exceptional service and support to walk-in and scheduled customers.
Prepared clients for hair cuts and styles with soothing shampoo work.
Counted and documented opening and closing cash amounts daily.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Processed payments, entering sales in register for prompt customer service.
Educated customers on products to maximize benefits.
Determined appropriate hair treatments based on conditions and textures.
Recorded notes for future reference about customer preferences and services delivered.
Responded to inquiries from callers seeking information.
Corresponded with clients through email and telephone.
Provided clerical support to company employees by copying, faxing, and filing documents.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Organized, maintained and updated information in computer databases.