Sasha Seton
Aurora,CO
Summary
Efficient in customer service based problem solving skills, with extensive knowledge in conflict resolution, negotiation skills and effective listening. Using emotional intelligence, empathy, product knowledge and negotiation skills to come to timely and customer driven resolutions. Proficient in learning and adapting to new systems and policies of new products. Detail oriented with great organizational skills. Excellent skills in team building and creative ideas to promote success in team environments. Incoming peer training to assist in product and system knowledge.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Field Support Scheduler
SUNRUN
01.2020 - 09.2020
- Provided excellent customer care service to customers and technicians while handling scheduling from start to finish. Made regular contact by using email or the telephone to make contact with customers to schedule appointments for the removal and reinstallation of their solar panels. Utilizing an electronic scheduling system through company software I scheduled and communicated with technicians to complete tasks such as removal and reinstallation of solar panel systems and animal guards. Maintained system log of appointments and cancellations. Maintained verification of coverage. Maintained call metrics.
Expert Escalations and Field Support Case Manager
SUNRUN
09.2020 - 06.2025
- Provide quality customer experience and maintenance to claims for customers during the process of investigation to resolution and or findings. Developed the most effective strategies and processes to handle property claims efficiently. Provide insured with policy information to include coverage and limitations. Assist customers in claim resolution for possible damages to their roof during installation of Solar. Developed and maintained strong relationships with clients and contractors. Work with multiple numbers of vendor services, such as contractors, emergency repair, cleaning services, and various replacement services. Investigate and approve estimates for repairs. Prepared high bid reports and estimates from contractors for manager approval. Review and close claims in a timely professional manner.
- Coordinated cross-functional collaboration to ensure alignment with organizational goals.
- Monitored key performance indicators, ensuring adherence to quality standards and timelines.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
OR Supply Technician
Children's Hospital
09.2019 - 12.2019
- Communicated with RN's and Doctors for orders of supplies, examined equipment to detect leaks, worn or loose parts, or other indications of disrepair, Set up crash carts and stock them with supplies
Medical Assistant
MedNow Clinics
06.2019 - 08.2019
- Answer office phones and schedule appointments, taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by a physician. Explain treatment procedures, medications, diets, and physicians' instructions to patients. Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections and removing sutures. Authorize drug refills and provide prescription information to pharmacies. Conducted EKG and phlebotomy as directed.
Recovery Specialist
Alliance Data
04.2013 - 02.2019
- Compiled reports on delinquent accounts for missed payments, managed multiple accounts for delinquency and debt collection efforts, locate and contact debtors. Report missed payments to credit bureaus, maintained portfolio of customer accounts and status of billing
- Highlights:
- Maintained internal committee seat for employee relations and engagement for two years which assisted in the communication between several department locations outside of the local area
- Maintained duties with the opportunity to work remotely from 2014- 2019
- Conducted in-depth analysis of customer accounts to identify and resolve discrepancies.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Documented case management activity for accurate, reliable records.
Collections Lead
Southwest Credit Systems
05.2011 - 01.2013
- Notifying customers of delinquent accounts, Developed collection techniques and improved chances of recovering delinquent accounts, Trained new employees on client satisfaction, products and service systems, and company policies and procedures
- Highlights:
- Promoted to Collections Lead: Opportunity to drive motivation through recognition and team building contests
Education
Medical Assistant -
PIMA Medical Institute
07.2019
Psychology Credits
Argosy University
05.2011
Associate of Arts - undefined
Community College of Aurora
05.2007
Skills
- Residential solar installation
- Multi-line phone management
- Knowledge of FDCPA regulations
- Employee training
- Effective team collaboration
- OSHA certified
- HIPPA certified
- Process optimization
- Strategic Planning
- Office administration
- Customer service expertise
- Reviewing claims for accuracy
- Data analysis expertise
- Strong interpersonal skills
- Financial default negotiation
- Auditing/Inspection
- Oracle
- Experienced with Google Suite applications
- Experience with Salesforce
- Proficient in MS Outlook
- Typing speed of 80 words per minute
- Dedicated work ethic
Languages
English
Full Professional
Timeline
Expert Escalations and Field Support Case Manager
SUNRUN
09.2020 - 06.2025
Field Support Scheduler
SUNRUN
01.2020 - 09.2020
OR Supply Technician
Children's Hospital
09.2019 - 12.2019
Medical Assistant
MedNow Clinics
06.2019 - 08.2019
Recovery Specialist
Alliance Data
04.2013 - 02.2019
Collections Lead
Southwest Credit Systems
05.2011 - 01.2013
Psychology Credits
Argosy University
Associate of Arts - undefined
Community College of Aurora
Medical Assistant -
PIMA Medical Institute
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