Sasha Sims
Raleigh
Summary
Results-oriented Care Coordinator skilled in streamlining patient care operations and enhancing workflow efficiency. Expert in utilizing various EMR and EHR systems, with a strong focus on improving patient satisfaction through effective communication and meticulous organizational abilities. Strives for excellence in fostering teamwork and continuous advancement in healthcare services.
Overview
18
18
years of professional experience
Work History
Medical Call Center Care Coordinator
UNC Hospital
11.2022 - 01.2024
- Facilitated patient check-ins, check-out, optimizing scheduling for improved workflow and satisfaction for patients and providers
- Managed high inbound calls, routed calls to appropriate specialty, connected calls with providers and patients,
- Communicated with emergency response teams, ensuring swift action and precise incident documentation was completed
- Established honest patient relationships and addressed patient inquiries with empathy, maintaining confidentiality and accurate information sharing within a timely manner
- Coordinated multi-channel communication to successfully manage and deliver maximum healthcare experience
- Ensured and educated patients and their families on individual concerns by providing exceptional customer service between referral programs, healthcare providers and in/outpatient organizations, support groups, etc
- Utilized telecommunication if needed for any one on one to optimize assisting the patient, families and/or providers.
- Managed a caseload of 20+, followed up with providers, patients and family members on care.
Front Desk School Coordinator
Open House Preschool
08.2015 - 09.2022
- Collected tuition payments/bank deposit
- Streamlined enrollment processes and managed comprehensive student records while coordinating daily operations, staff schedules, and facility maintenance for a dynamic preschool environment
- Optimized front office efficiency through systematic file management, inventory control, and implementation of structured communication protocols with families and vendors
- Coordinated cross-functional support between administrative and teaching staff, facilitating smooth daily operations and successful school fundraising initiatives
- Developed and implemented organizational systems for office management, student documentation, and inventory tracking, ensuring compliance and operational excellence
- Orchestrated seamless communication between teaching staff and parents, enhancing school community engagement and operational transparency
Front Desk/Intake Coordinator
AHRC
10.2011 - 06.2015
- Streamlined client intake processes and facility operations while managing comprehensive front desk duties, ensuring smooth coordination between residents and healthcare providers
- Orchestrated seamless visitor management and documentation systems, while maintaining accurate medical records and coordinating essential transportation services
- Facilitated effective communication between healthcare teams and residents, managing follow-up protocols and ensuring timely resolution of client inquiries
- Maintained meticulous documentation systems while managing multiple priorities in a fast-paced healthcare environment
Front Desk/Scheduling Coordinator
Watch Me Grow
05.2006 - 05.2006
- Ensured filing, scheduling complied with policies, procedures and regulations within HIPAA
- Coordinated comprehensive front desk operations, including client evaluations, provider scheduling, and facility maintenance while ensuring service excellence
- Facilitated seamless communication between clients, providers, and DOE while managing multiple administrative responsibilities and maintaining organized records
- Streamlined front desk operations by implementing efficient scheduling protocols, managing provider onboarding, and maintaining HIPAA-compliant documentation systems
Education
SOCIAL AND BEHAVIORAL SCIENCES -
Medgar Evers College
Brooklyn, NY01.2005
REGISTERED BEHAVIOR TECHNICIAN -
Central Reach Institute
01.2003
Skills
- Communication Skills
- Problem Solving
- E Clinical Works
- AdvanceMD
- Epic Software
- NextGen
Timeline
Medical Call Center Care Coordinator
UNC Hospital
11.2022 - 01.2024
Front Desk School Coordinator
Open House Preschool
08.2015 - 09.2022
Front Desk/Intake Coordinator
AHRC
10.2011 - 06.2015
Front Desk/Scheduling Coordinator
Watch Me Grow
05.2006 - 05.2006
REGISTERED BEHAVIOR TECHNICIAN -
Central Reach Institute
SOCIAL AND BEHAVIORAL SCIENCES -
Medgar Evers College
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