Painting
Sasha Sloup
Customer Service Associate
Aiken,SC
Summary
Proven in enhancing customer satisfaction and streamlining service operations at The Home Depot Inc, I excel in complaint handling and active learning. Expertise in call center operations and dedication to continuous improvement have significantly reduced wait times, driving repeat business and fostering a positive work environment.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Customer Service Desk Associate
The Home Depot Inc
04.2023 - Current
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Participated in ongoing professional development opportunities aimed at boosting service desk operations knowledge and skills.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Identified trends in customer concerns, collaborating with management to implement proactive solutions.
- Assisted customers in finding suitable products, leading to increased sales and repeat business.
- Recognized as a reliable resource among peers due to extensive product knowledge gained through continuous learning efforts.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
- Improved overall service desk performance by regularly reviewing calls and providing constructive feedback to colleagues.
- Leveraged strong problem-solving abilities to address unique customer situations effectively while adhering to company guidelines.
Associate Cashier
Krispy Kreme
Aiken, SC
08.2018 - 08.2020
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Reviewed new promotions and monitored price changes.
- Assisted customers by answering questions and fulfilling requests.
Associate Cashier
Panera Bread
08.2017 - 08.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
Associate/Shift Leader
Firehouse Subs
08.2015 - 08.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester 01.2022 - Current
Skills
Call center experience
Active Learning
Complaint Handling
Typing Speed
Customer Focus
Email management
Issue Troubleshooting
Technical Troubleshooting
Appointment Scheduling
Interests
Puzzles/Building Legos
Story based video games
Timeline
Customer Service Desk Associate
The Home Depot Inc
04.2023 - Current
Bachelor of Science - Business Administration
Southern New Hampshire University
01.2022 - Current
Associate Cashier
Krispy Kreme
08.2018 - 08.2020
Associate Cashier
Panera Bread
08.2017 - 08.2018
Associate/Shift Leader
Firehouse Subs
08.2015 - 08.2017
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