Summary
Overview
Work History
Education
Skills
Timeline
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Sasha Smith

Pikesville,MD

Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

The Goddard School
Pikesville, MD
03.2022 - Current
  • Scheduled appointments, meetings and events for management staff.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.

Clinic Office Assistant

John Hopkins Hospital
Baltimore, MD
07.2017 - 02.2022
  • Answered phone calls and welcomed visitors to office.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Maintained business records by updating customer information.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Answered telephones, directed calls and took messages.
  • Delivered messages and ran errands.
  • Copied, sorted and filed records of office activities and business transactions.
  • Typed, formatted and edited correspondence and other documents.
  • Scheduled meetings and coordinated materials to be distributed to attendees.
  • Researched, collected and updated information on health insurance policies.
  • Maintained records of client's interactions, transactions and inquiries.
  • Responded to customer inquiries in a timely manner via email and phone calls.
  • Performed data entry for client accounts into the company database system.
  • Reviewed claims documents to ensure accuracy before submitting them for processing.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Reviewed patient records to ensure accurate and timely billing of health insurance claims.

Assistant Director

Children Of American
Ellicott City, MD
05.2014 - 06.2017
  • Directed special projects and daily operations.
  • Cultivated and maintained relationships to promote positive work culture.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Established budgets and tracked expenses to drive operational efficiency.
  • Created and enforced processes to boost company productivity.
  • Provided informational resources on promotions and services.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Implemented billing procedures, audited and reconciled accounts and recorded transactions.
  • Generated reports to review data and issue corrective actions for improvements.
  • Handled incoming and outgoing mail, email and faxes.

Education

Associates Of Science - General Studies

The Community College of Baltimore County
Catonsville, MD
06.2018

Skills

  • Travel Coordination
  • Travel Planning
  • Database Management
  • Insurance Processing
  • Strategic Planning

Timeline

Administrative Assistant

The Goddard School
03.2022 - Current

Clinic Office Assistant

John Hopkins Hospital
07.2017 - 02.2022

Assistant Director

Children Of American
05.2014 - 06.2017

Associates Of Science - General Studies

The Community College of Baltimore County

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Sasha Smith