Sasha Stevenson
Washington,DC
Summary
Seasoned professional with a proven track record in security and customer service, notably at Walter Reed National Military Medical Center. Expert in surveillance and communication, adept at managing sensitive information and ensuring safety. Excelled in roles requiring organizational skills and security protocols, significantly enhancing operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Escort
Chenega Global Protection
Washington, USA
03.2024 - Current
- Escort all non-cleared visitors, vendors, janitorial and maintenance crews, and/or contractors without access credentials
- Collaborate with facility maintenance, construction and/or repair personnel as needed
- Provide VIP escort and monitoring services during command functions
- Provide assistance during CUI shred events
- Security escorts may screen visitors for prohibited items and oversee badge processes
- Log any incidents
- Ensuring that all non-cleared visitors and/or personnel have exited the area upon completion of work
Security Officer
Allied Universal
Reston, USA
09.2023 - Current
- Access Control: Monitor and control access to the premises
- Verify the identity of individuals entering the facility
- Visitor Assistance: Greet and assist visitors
- Provide information and directions
- Security Monitoring: Keep a vigilant eye on surveillance systems
- Report any suspicious activities or individuals
- Communication: Maintain communication with other security personnel
- Coordinate with colleagues to ensure a secure environment
- Emergency Response: Respond to alarms or incidents promptly
- Follow established protocols for emergency situations
- Documentation: Maintain detailed logs of activities
- Prepare incident reports when necessary
- Customer Service: Provide excellent customer service to residents, employees, and visitors
- Enforcement of Policies: Enforce security policies and procedures
- Problem Solving: Address and resolve security-related issues diplomatically
Government Badging & Credentialing Specialist
Washington, USA
02.2023 - 09.2023
- Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets
- Answering phone calls/email inquiries for all things related to PIV credentials and access control matters
- Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation
- Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy
- Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants
- Ensure that all required documents and forms are properly completed and submitted according to established guidelines
- Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts
- Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process
- Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols
- Maintain the security and integrity of collected data and prevent unauthorized access or disclosure
- Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow
- Provide excellent customer service to address questions and concerns related to the enrollment process
- Escalation management, as it involves listening, understanding, and responding to customer needs and expectations
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered
- Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files
- Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment
- Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills
Front Desk Associate/Customer Service
Walter Reed National Military Medical Center
Bethesda, USA
08.2022 - 01.2023
- Ensures security of guests is maintained at all times
- Ensures guest privacy is maintained at all times
- Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guest; answering guest questions concerning hotel facilities; and provide information about local attractions
- Provide assistance in handling customer complaints, involving management as necessary
- Utilizes the Property Management System (PMS) to access the guest information, retrieve reservations information, change or cancel reservations as requested by the guest, or register guest
- Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room changes
- Provides guests with their room key or card
- Receives requests and processes reservations within established guidelines
- When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area
- Register and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary
- Receives and is accountable for a change fund
- Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with establish procedures
- Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk
- Keeps the front desk and lobby area clean and neat
- May be required to run and print various reports from the PMS such as expected arrivals, departure list, in-house guest list and night audit reports
- Trained on Hazardous Materials (HAZMAT)
- Answers phones and transfers calls to appropriate individuals
- Logs trouble calls in the PMS and ensures the appropriate department is notified
- Relocates guest to a different room when required
- Performs other related duties as assigned
Patient Transporter/ Customer Service
Walter Reed National Military Medical Center
Bethesda, USA
01.2018 - 12.2020
- Assist patients in and out of taxis, ambulances, cars, and helicopters
- Lifting patients on and off beds
- Moving patients to and from special services and treatment areas using wheelchairs or movable beds
- Provide the safe and timely transport of patients to numerous locations throughout the hospital
- Comforts patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity
- Confer with doctors and nurses and take orders for patient transport activities
- Ensure that transport equipment such as wheelchairs and stretchers are in a proper working condition before patient pick up
- Guide hospital visitors and patients’ families
- Transports patients expeditiously throughout the hospital according to established procedures and time standards
- Communicates to nursing personnel, clinicians, technicians or reception regarding patient's arrival and departure
- Establishes a friendly, caring atmosphere while attending patients
- Responsible for assisting technologist in transporting patients to and from radiology to facilitate optimal patient Care/flow
- Approaches, greets and offers assistance and direction to patients and visitors in the hospital environment
- Offering excellent customer service to all patients, guest and staff throughout the day
Nutrition Specialist
Walter Reed National Military Medical Center
Bethesda, USA
01.2016 - 12.2018
- Asses patients and clients health needs and diets
- Counsel patients on nutrition issues and healthy eating habits
- Evaluate the effect of meal plans and change the plans as needed
- Making sure no patient goes hungry throughout the day
- Attends regularly scheduled meetings with staff, reporting accomplishments and problem areas with alternative solutions to the supervisor
- Performs any other tasks that need to be done
- Receive inpatient calls for daily lunch and dinner meals to order
- Ensures patient is within the diet restrictions they are scheduled on from registered dietitian
- Performs menu report at the end of shift
Security Officer
Admiral Security Services
Washington, USA
04.2016 - 02.2017
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Interacts with visitors by providing general information in a pleasant way
- Helps keep staff, visitors, and students safe by reporting potential safety violations immediately
- Ensures protection of his/her assigned post by patrolling the post during public hours
- Secured loading dock
- Collected mail from mail runners
- Received and sent mail in and out
Educational Aide
Walter Reed National Military Medical Center
Washington, USA
01.2014 - 12.2016
- Observe and monitor children play activities
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Assist in preparing food for children and serve meals and refreshments to children and regulate rest periods
- Organize and participate in recreational activities, such as games
- Help children with homework and school work
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
Security Officer
St. John Paul National Shrine
Washington, USA
04.2014 - 04.2016
- Ensures protection of his/her assigned post by patrolling the post during public hours
- Helps keep staff, visitors, and students safe by reporting potential safety violations immediately
- Keeps the Museum, the collection, and persons safe by immediately reporting critical incidents or unusual activity
- Helps ensure safety of the collection by recording daily inventory counts and monitoring temperature and humidity in gallery spaces
- Interacts with visitors by providing general information in a pleasant way
Education
Some College - Child Psychology
Virginia Union University
Richmond, VA05.2009
High school diploma -
Friendship Collegiate Academy Campus
Washington, DC05.2008
Skills
- Communication skills
- Time management
- Surveillance
- Observation and Monitoring
- Organizational skills
- Security protocols
- MS Suite (Outlook, Word, Excel, PowerPoint, SharePoint)
- Adobe Acrobat
- Data organization
- Task prioritization
- Business operations support
- Deadline oriented
- Spreadsheets
- Records management systems
- Document retrieval
- Filing and data archiving
- Database entry
- Conflict mediation
- Access control
- Security clearance
- Security operations
- National security
- Sensitive information handling
- Case management
- Background investigation
- Document security management
- Identity verification
- Personnel vetting procedures
- Information security management
- Classified information control
- Access control management
Certification
First Aid Certification
Languages
English, Fluent
Additionalinformation - Clearance
Secret Clearance
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Security Escort
Chenega Global Protection
03.2024 - Current
Security Officer
Allied Universal
09.2023 - Current
Government Badging & Credentialing Specialist
02.2023 - 09.2023
Front Desk Associate/Customer Service
Walter Reed National Military Medical Center
08.2022 - 01.2023
Patient Transporter/ Customer Service
Walter Reed National Military Medical Center
01.2018 - 12.2020
Security Officer
Admiral Security Services
04.2016 - 02.2017
Nutrition Specialist
Walter Reed National Military Medical Center
01.2016 - 12.2018
Security Officer
St. John Paul National Shrine
04.2014 - 04.2016
Educational Aide
Walter Reed National Military Medical Center
01.2014 - 12.2016
First Aid Certification
Some College - Child Psychology
Virginia Union University
High school diploma -
Friendship Collegiate Academy Campus
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