Summary
Overview
Work History
Education
Skills
References
Timeline
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Sasha Stimphil

Riverside,California

Summary

Experienced with maintaining safety and order in different environments. Utilizes effective communication and conflict resolution skills.

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care.

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

18
18
years of professional experience

Work History

Corrections Deputy

Pinellas County Jail
07.2021 - 07.2024
  • Interviewed inmates to obtain information and evidence.
  • Coordinated with external agencies for transportation of inmates between facilities, ensuring smooth transfers that upheld security standards.
  • Conducted routine and emergency head counts.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Contributed to a positive workplace culture by maintaining professionalism and fostering respectful interactions with colleagues and supervisors.
  • Managed crisis situations effectively through de-escalation techniques, maintaining safety for both staff and inmates.
  • Booked new inmates into facility and processed inmates for release.

Correctional Officer

Zephyrhills Correctional Institution
10.2018 - 06.2021
  • Operated control center, ensuring issuance of keys and radios.
  • Prepared reports to document incidents and violations.
  • Conducted routine and emergency head counts.
  • Supervised inmates during meals, recreation and other activities.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.

Correction Officer

Homestead Correctional Institution
12.2017 - 08.2018
  • Communicate written and/or verbal information to supervisors, corrections staff and inmates
  • Respond to the medical needs of inmates as required and authorized.
  • Enforced rules and regulations to maintain order among inmates.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.

Patient Care Technician

Mount Sinai Medical Center
05.2015 - 02.2017
  • Administered blood glucose tests.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Provided assistance to RN during patient care activities.
  • Maintained patient hygiene through effective feeding, bathing, and dressing.
  • Served meals and changed bed linens.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.

Medical Assistant

Community Health Of South Florida
07.2013 - 08.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Conducted blood draws with accuracy and efficiency.

Medical Assistant

Dr. Flor A Mayoral Dermatology
05.2012 - 06.2013
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Conduct blood collection procedures.
  • Safely removed sutures to aid in patient recovery.
  • Handled sterile dressing changes.
  • Drafted detailed prescriptions.
  • Provided essential assistance in clinical procedures.

Customer Support Specialist

Diebold Inc
08.2006 - 06.2012
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Associate of Science - Medical Assisting Technology

College of Business And Technology
Miami, FL
07-2011

Skills

  • Typing Accurate 40wpm
  • Knowledge in Microsoft Word
  • Knowledge in Excel
  • Knowledge in Power Point
  • Assertive
  • Self-motivated
  • Goal-oriented
  • Organized
  • Efficient

References

Available upon request

Timeline

Corrections Deputy

Pinellas County Jail
07.2021 - 07.2024

Correctional Officer

Zephyrhills Correctional Institution
10.2018 - 06.2021

Correction Officer

Homestead Correctional Institution
12.2017 - 08.2018

Patient Care Technician

Mount Sinai Medical Center
05.2015 - 02.2017

Medical Assistant

Community Health Of South Florida
07.2013 - 08.2014

Medical Assistant

Dr. Flor A Mayoral Dermatology
05.2012 - 06.2013

Customer Support Specialist

Diebold Inc
08.2006 - 06.2012

Associate of Science - Medical Assisting Technology

College of Business And Technology

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Sasha Stimphil