Sasha Thornton
Lenexa
Summary
Professional with strong background in disability case management. Skilled in assessing individual needs, developing tailored action plans, and coordinating with medical professionals and support services. Known for effective team collaboration and adaptability in dynamic environments. Proven ability to achieve results through empathetic communication and thorough problem-solving.
Overview
12
12
years of professional experience
Work History
Disability Case Manager
Lincoln Financial Group
07.2024 - Current
- Conducted thorough investigations into clients'' work history, determining eligibility for disability benefits in each case.
- Assisted clients in identifying suitable vocational rehabilitation opportunities, maximizing their potential for reintegration into the workforce.
- Provided empathetic support to clients during their recovery process, fostering a positive environment conducive to healing.
- Evaluated client progress regularly, adjusting case management plans as needed to optimize results.
Senior Fraud Investigator
Farmers Insurance
02.2020 - 11.2023
- Implemented new technology solutions designed to improve efficiency in the investigation process
- Conducted comprehensive investigations of complex fraudulent activities, including interviewing witnesses and suspects
- Utilized investigative software to identify patterns of fraudulent behavior
- Analyzed financial data to detect suspicious activity and identified potential fraud cases
- Used multiple operating systems and verification tools to optimize detection and prevention of fraud
Claims Contact Center
Farmers Insurance
10.2018 - 02.2020
- At farmers my role is in customer service
- It is my job to make sure that I help our customers by making their claim process as smooth as possible
- Whether it be a property fire or an auto accident, I have to make sure I do the best in my role
- I not only file the claims but I do my best to make sure our insureds understand the process and in the time of need we help them to the best of our ability
Produce
Smart And Final
03.2018 - 08.2018
- At smart and final I am in charge of produce
- I work early morning to prep the department for the whole day
- I also help customers by answering any questions they may have
- I make sure that at smart and final I help provide the freshest and crisp looking produce for the customers to enjoy
Cashier/Marketing
Sam's Club
03.2016 - 03.2018
- I help the customers check out with a great experience by making great conversation and making sure they got all they needed
- We are a club that you have to pay for so its my job to make it the best
- The marketing I go out into different surrounding cities and promote Sam's Club or renew memberships
Pet Trainer/Cashier
Pets Mart
06.2013 - 10.2014
- Training dogs in the basics
- Teach them Sit, Down, Stay Etc
- I not only helped the pet but also the pet parent to have knowledge for a easier life with their pet
- Receive payment, greet customers, stock shelves, assist customers by providing information, establish or identify prices of goods using cash registers
Cashier/Server
Golden Corral
04.2013 - 07.2013
- Receive payment by cash, credit; greet customers entering establishments
- Serve customers in picking up plates, refilling drinks
- Clean establishment
- Stock shelves, providing exceptional customer service
Education
GED -
Nogales High School
West Covina, CAGraduate Certificate -
Everest Institute
Skills
- Disability knowledge
- Strong organization
- Client advocacy
- Ethical practices
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
Timeline
Disability Case Manager
Lincoln Financial Group
07.2024 - Current
Senior Fraud Investigator
Farmers Insurance
02.2020 - 11.2023
Claims Contact Center
Farmers Insurance
10.2018 - 02.2020
Produce
Smart And Final
03.2018 - 08.2018
Cashier/Marketing
Sam's Club
03.2016 - 03.2018
Pet Trainer/Cashier
Pets Mart
06.2013 - 10.2014
Cashier/Server
Golden Corral
04.2013 - 07.2013
GED -
Nogales High School
Graduate Certificate -
Everest Institute
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