Sasha Torres

• Improve community interaction on social media platform responding to comments and messages.

• Manage content distribution across multiple channels, ensuring cohesive and consistent brand messages.

• Maximized performance by monitoring daily activities and mentoring team members.

• Developed and maintained relationships with customers and suppliers through account development.

• Recruited interviewed and hired employees and implemented monitoring programs to promote positive feedback and engagement.

• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• professional organized, and safe environment for employees and patrons

• Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
• Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
• Assisted customers with product selection, order entry, and payment processing.
• Employed active listening techniques to understand customers' needs and provide appropriate solutions.
• Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
• Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently.

• With my background working as a Fulfillment Associate, I understand the importance of meeting deadlines without compromising quality standards set by the company.
• Followed safety protocols to protect merchandise from damage.
• Wrapped and moved pallets to designated carrier areas with pallet jack.
• Assisted in maintaining clean and organized department
• Getting work done in a very fast paced high Quantity level

• Assisted fellow team members with tasks as needed to ensure smooth operations of the store.
• Cleaned work area regularly ensuring it was kept neat at all times.
• Provided excellent customer service to guest, responding promptly and courteously to inquiries and requests.
• Built relationships with repeat customers through friendly conversations.
• Developed an understanding of customer needs by actively listening to their concerns.
• Utilized interpersonal skills such as patience and empathy when dealing with challenging customers.
• Resolved customer complaints efficiently, using problem-solving techniques to identify solutions.
• Organized merchandise displays on shelves according to store protocol.
• Maintained knowledge of current promotions, programs, product knowledge, pricing structures.
• Supported management in training new employees on operational processes.
• Ensured compliance with all applicable laws, regulations, standards and company policies.
• Recognized opportunities to upsell products or services based on individual requirements.

• Corresponded with clients through multiple approaches such as a telephone email and text

• Provided exceptional customer service to clients in fast-paced Call Center environment.

• • Use proper telephone etiquette, answer calls, and caller questions and transferred to proper extensions• kept reception in common areas, clean and tidy,• Manage daily calendar appointments, and staff members.• assisted customers with general inquiries, regarding products, service and hours of operations via phone or email• organize and file important documents in filing cabinets or an online document storage solutions.

• Interacted with customers promoted brands

• promote new product and services to potential customers through the direct conversation and demonstrations

• represented the company’s brand at industry events expose, and trade shows

• assisted in developing marketing materials, such as brochures flyers, posters for distribution at the promotional events

• develop network to support, recruiting and hiring of talent

• set up and arrange displays and demonstration areas to attract attention of perspective customers

• sold products being promoted and kept records of sales

• Greeted visitors warmly, and ensure they had a positive experience

• Use proper telephone etiquette, answer calls, and caller questions and transferred to proper extensions

• Assisted with administrative task such as filing documents, copying materials.

• Provided superior customer service by responding to inquiries in an efficient and friendly manner

• Signed for incoming deliveries and notified employees of packages.

• Maintain office and faculty supplies to keep optimum stock on hand

• Receive payments and recorded receipts for services