Sasha Vauss
Houston
Summary
Customer Service Leader with over 13 years of experience in dynamic customer service environments. Proven track record of improving customer satisfaction while reducing claim processing times. Adept at leading by example, with a focus on fostering a positive team environment and developing strong customer relationships. Skilled in resolving customer issues, enhancing customer satisfaction and driving overall operational improvements. Committed to leveraging communication skills and a strategic approach to problem-solving to drive business growth and enhance the overall customer experience. Exemplary skills: Active Listening Empathy Multi-Tasking Integrity Collaboration Strong Work Ethic Organization Time Management Decision-Making Prioritization Critical & Analytical Thinking Investigation/Research Attention to Detail
Overview
13
13
years of professional experience
Work History
Security Officer
Allied Universal Security
03.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Patient Care Coordinator
Jefferson Dental
09.2023 - 05.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
Delivery Driver
Amazon
11.2022 - 06.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Office Manager
H&R Block
01.2015 - 05.2022
- Oversee the day-to-day operations of the tax office with emphasis on improving operational efficiency, enhancing client satisfaction and leading teams to achieve high performance
- Professionally manage and train a team of tax preparers, fostering a collaborative environment that improves accuracy rates and productivity
- Ensure compliance with all federal, state and local tax regulations, minimizing risks of audits and penalties
Customer Service Representative
Blue Shield of California
03.2018 - 12.2020
- Successfully managed an average of 50 member claims daily, ensuring accurate and timely processing
- Collaborated with other departments to expedite processing of urgent cases, improving customer satisfaction scores by 25%
- Trained new staff on best practices for building rapport with customers, including communication techniques, active listening and empathy
Team Leader
Target
09.2011 - 12.2014
- Lead a team of 10 retail associates, overseeing daily operations, sales performance and customer service excellence
- Managed inventory levels, ensuring optimal stock availability and reducing excess inventory by 15%
- Conducted regular training sessions for team members on product knowledge and customer service standards, leading to a 20% improvement in customer satisfaction ratings
Education
Diploma -
Abraham High School
San Francisco, CACertification - Health Care Administration
Carrington Career College
San Leandro, CACertification - Nail Technician
International College of Cosmetology
Oakland, CACertification - Texas All- Lines Adjuster Pre-Licensing Course
Dream Team 3 Adjusting Academy
Ennis, TXSkills
- Active Listening
- Empathy
- Multi-Tasking
- Integrity
- Collaboration
- Strong Work Ethic
- Organization
- Time Management
- Decision-Making
- Prioritization
- Critical & Analytical Thinking
- Investigation/Research
- Attention to Detail
Education Training Certificates
- Diploma, High School, Abraham High School, San Francisco, CA
- Certification, Health Care Administration, Carrington Career College, San Leandro, CA
- Certification, Nail Technician, International College of Cosmetology, Oakland, CA
- Certification, Texas All-Lines Adjuster Pre-Licensing Course, Dream Team 3 Adjusting Academy, Ennis, TX
Timeline
Patient Care Coordinator
Jefferson Dental
09.2023 - 05.2024
Delivery Driver
Amazon
11.2022 - 06.2023
Security Officer
Allied Universal Security
03.2021 - Current
Customer Service Representative
Blue Shield of California
03.2018 - 12.2020
Office Manager
H&R Block
01.2015 - 05.2022
Team Leader
Target
09.2011 - 12.2014
Certification - Health Care Administration
Carrington Career College
Certification - Nail Technician
International College of Cosmetology
Certification - Texas All- Lines Adjuster Pre-Licensing Course
Dream Team 3 Adjusting Academy
Diploma -
Abraham High School
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