Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Sasha White

Sasha White

Block Island

Summary

Dynamic hospitality professional with extensive experience at several hotels and resorts, excelling in customer service management, and employee training. Proven track record of enhancing guest satisfaction through effective conflict resolution and personalized service. Skilled in reservations management and team collaboration, consistently driving positive reviews and repeat business.

Overview

9
9
years of professional experience

Work History

Front Desk Supervisor

The Spring House Hotel (Seasonal)
05.2022 - Current
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Concierge Supervisor

Sandals Negril
11.2019 - 05.2022
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
  • Maintained accurate records of guest preferences, enabling tailored services, and personalized recommendations.
  • Oversaw inventory management for the concierge department, maintaining adequate supplies while minimizing costs.
  • Facilitated smooth check-in/check-out processes by coordinating closely with the front desk team and other departments, as needed.
  • Collaborated with hotel departments to ensure seamless service delivery for all guests.

Front Desk Agent/PBX Hotel Operator

Beaches Negril
Negril
04.2018 - 10.2019
  • Resolved customer complaints promptly and courteously.
  • Scheduled reservations for groups and special events.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Assisted with luggage handling for incoming guests.
  • Provided excellent customer service while upholding company policies.

Server ( Family and Banquet Styled)

Beaches Negril Resort & Spa
Negril
10.2016 - 03.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
  • Served food and beverages promptly, with focused attention to customer needs.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Hospitality And Tourism Management - Hospitality And Tourism Management

Moneague Community College
Moneague St. Ann Jamaica
05.2016

Skills

  • Customer service management
  • Employee training
  • Conflict resolution
  • Reservations management
  • Task delegation
  • Reservation management
  • Inventory management
  • Team collaboration

Affiliations

  • Fitness and Health coordinator/Advocate

Timeline

Front Desk Supervisor

The Spring House Hotel (Seasonal)
05.2022 - Current

Concierge Supervisor

Sandals Negril
11.2019 - 05.2022

Front Desk Agent/PBX Hotel Operator

Beaches Negril
04.2018 - 10.2019

Server ( Family and Banquet Styled)

Beaches Negril Resort & Spa
10.2016 - 03.2018

Hospitality And Tourism Management - Hospitality And Tourism Management

Moneague Community College

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