SASHA WHITEHORSE
Kaibeto
Summary
Dynamic and detail-oriented professional seeking a full-time position that offers opportunities for growth and challenges. Leverages strong interpersonal, time management, and problem-solving skills. Proven ability to manage multiple priorities with a positive attitude while maintaining a high degree of accuracy across various projects. Committed to enhancing team performance through a collaborative approach and readiness to embrace additional responsibilities to achieve collective goals. Experienced in customer interactions, adept at resolving issues promptly, and dedicated to building lasting relationships that drive customer satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Stocker
Costco Wholesale Corp
11.2023 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Guest Services Manager
Antelope Point Marina
10.2018 - 08.2020
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Led weekly team meetings to communicate upcoming promotions across the property and current metrics.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Managed ninety staff to deliver timely and courteous guest service among the five departments: cart service, shuttle service, loss prevention/security, guest relations representative, and fee booth.
- Organized and distributed payroll for ninety staff members.
- Monitored staff training, scheduling and shift changes.
- Understood and implemented safety and emergency procedures.
- Attended to customer needs, responding to questions, complaints and escalations.
- Review reports of regular daily inspections, logs, entries, ledgers of various staff and operations.
- Maintained administrative tasks for department operations.
- Coordinated marina/resort activities with other department, managers, individuals, agencies, customers, and or vendors in the best interest of the company.
- Maintained bank deposits, cash withdraws and company's safe for the entire company.
Guest Services Assistant Manager
Antelope Point Marina
10.2017 - 10.2018
- Delegated on acting to immediate-need and/or emergency situation
- Assisted in formulating and/or implementing current and/or long range programs, plans and policies
- Oversee supervision of training and evaluation of staff and services, including but not limited to selecting and assigning staff, identifies staff development needs, and assures that necessary training is obtained
- Coordinated work by scheduling assignments and directing the work of assigned staff, and/or delegating duties and/or responsibilities to assignments
- Promoted a welcoming atmosphere while providing friendly customer service, good interpersonal interaction, positive, prompt, professional relations with staff, visitors, and all other guests at all times
- Review reports of regular daily inspections, logs, entries, ledgers of various staff and operations
- Maintained administrative tasks for department operations
- Coordinated marina/resort activities with other departments, managers, individuals, agencies, customers and/or vendors in the best interest of the company, it’s administration and/or management
- Posses the ability to react productively to other duties as reasonably assigned
- Oversee five separate departments under Guest Services: Fee Booth, Guest Services Representative, Security/Loss Prevention, Shuttle Services and Cart Services., Provided managerial support to company management in the day to day operations and administration of the Guest Services Departments; Cart
- Services, Shuttle Services, Guest Relations, Security and Fee Booth
- Led staff and/or guided designated team members in organizing, directing and controlling line subordinates and their work assignments, duties and/or responsibilities during varying shifts or other wise delegated
- Assisted in management and coordination of operations with marina and resort properties and ancillary facilities
- Acted in the absence of the department manager, as manager.
Guest Services Supervisor
Antelope Point Marina
02.2016 - 10.2017
- Interacted, guided, assisted a diversity of employees, staff, or other personnel within a team oriented group
- Scheduled shift coverage, assign duties, monitor and maximize successful completion of tasks
- Documented and evaluated performance, through reports, records, ledgers, receipts and statistic
- Promoted safety through training of rules, regulations, policies and procedures
- Communicated with internal and external factors in furtherance to the best interests of the company
- Conducted, assisted responsibilities and performance of the job descriptions of cart services, fee booth and security/loss prevention
- Review Point of Sales; monitor, register, record revenues and statistics
- Assisted staff and other departments with company services, related amenities and/or concierge services
- Maintained safety and security of the staff and the general public while attending to customer services
- Maintained interpersonal communication skills & disposition while promoting a team oriented approach
- Provide transportation & deliveries of persons, property, messages and assists in witness.
Parts & Services Supervisor
Antelope Point Marina
10.2014 - 02.2016
- Kept track of long-term and repeat customers so that I could provide personalized treatment and service
- Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees
- Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays
- Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process
- Kept track of files and records by putting in place efficient and well-organized filing systems
- Dealt with all customer service issues courteously and in accordance with company policies
- Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents
- Kept accurate, current, and compliant financial records by monitoring and addressing variances
- Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales.
Office Assistant
Antelope Point Marina
05.2013 - 10.2014
- Made sure that business records were up to date by updating customer information on a regular basis
- Combed through files, records, and other documents in order to gather information in order to respond to requests
- Implemented a record filing system to improve document organization and management
- Managed the signature process for agreements, contracts, and invoices
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
- Was in charge of data tracking, documentation, client correspondence, and office operations
- Maintained the highest level of professionalism when interacting with customers over the phone or in person to answer questions, provide general information, or direct them to the appropriate personnel
- Purchased and maintained office supply inventories while adhering to budgetary guidelines
- Provided excellent customer service for employers seeking information and services
- Routed incoming calls and faxes and wrote detailed messages to speed up response
- Files were organized, spreadsheets were created, reports were faxed, and documents were scanned
- Working relationships with co-tenants and building management were facilitated by me.
Front End Assistant
Costco Wholesale
01.2010 - 04.2013
- Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents
- Served the needs of more than hundred customers in a busy fast moving environment
- Trained as Cashier and provided backup coverage to ensure that customers received the best possible service
- Counted the cash in the register drawer at the start and end of each shift
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Assisted customers in locating appropriate product within store locations, answered product questions, and provided solutions to various issues
- Restocked, arranged, and organized merchandise in aisles to increase product sales.
Education
Bachelor of Science - Molecular & Cellular Biology
The University of Arizona
Tucson, AZHigh School Diploma -
Page High School
Page, AZSkills
- Customer engagement
- Statistical analysis
- Enhancing operational efficiency
- Productivity enhancement
- Customer support proficiency
- Critical thinking
- Data entry
Additional Information
The gap in my work history is due to family obligations and any questions feel free to ask.
References available upon request.
Timeline
Stocker
Costco Wholesale Corp
11.2023 - Current
Guest Services Manager
Antelope Point Marina
10.2018 - 08.2020
Guest Services Assistant Manager
Antelope Point Marina
10.2017 - 10.2018
Guest Services Supervisor
Antelope Point Marina
02.2016 - 10.2017
Parts & Services Supervisor
Antelope Point Marina
10.2014 - 02.2016
Office Assistant
Antelope Point Marina
05.2013 - 10.2014
Front End Assistant
Costco Wholesale
01.2010 - 04.2013
High School Diploma -
Page High School
Bachelor of Science - Molecular & Cellular Biology
The University of Arizona