Sasha Whittmore
Rialto,CA
Summary
Energetic and customer-focused Server/Bartender with over 10 years of experience in high-volume hospitality settings. Skilled in providing excellent guest service, multitasking under pressure, and promoting a welcoming environment. Experienced in bar operations, cash handling, upselling, and maintaining sanitation and safety standards.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
DoubleTree by Hilton
07.2018 - 08.2021
- Delivered high-quality service to guests in a busy bar setting.
- Prepared a wide variety of alcoholic and non-alcoholic beverages.
- Promoted food and drink specials to increase revenue.
- Maintained cleanliness and safety standards behind the bar.
- Demonstrated flexibility and strong multitasking in a fast-paced environment.
- Implemented inventory management procedures to monitor stock levels and reduce waste effectively.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Bartender/Server
Hilton LAX
08.2015 - 06.2018
- Supervised daily bar operations and supported training of new staff.
- Managed inventory and ensured proper stock of bar supplies.
- Provided exceptional service while upselling beverages and menu items.
- Performed cash drops, data entry, and handled customer complaints professionally.
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Trained 10 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
Front Desk Agent/Bartender
Hilton Checkers
02.2013 - 03.2017
- Served guests as both bartender and front desk agent.
- Processed guest check-ins and check-outs with Micros and On-Q systems.
- Delivered high-quality beverage service and handled daily reports and cash drops.
- Managed guest check-in and check-out processes, ensuring accuracy and efficiency.
- Coordinated room assignments based on guest preferences, enhancing overall satisfaction.
- Utilized property management system to track reservations and optimize occupancy rates.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Developed quick reference guide for local attractions and dining, enriching guest experience.
Education
Master of Social Work - Social Work
California Baptist University
Riverside, CA05-2026
Bachelor of Arts - Sociology
California State University, Chico
Chico, CAAssociate of Arts - Liberal Arts
Santa Monica College
Santa Monica, CASkills
- Excellent customer service and interpersonal skills
- POS systems (Micros, On-Q)
- Sanitation and food safety compliance
- Upselling techniques and menu promotion
- Hospitality service expertise
- Alcohol awareness
- Safe food handling procedures
- Food and beverage service
- Bussing and serving
Certification
- Food Handlers Card
- Basic CPR
Timeline
Bartender
DoubleTree by Hilton
07.2018 - 08.2021
Lead Bartender/Server
Hilton LAX
08.2015 - 06.2018
Front Desk Agent/Bartender
Hilton Checkers
02.2013 - 03.2017
Bachelor of Arts - Sociology
California State University, Chico
Master of Social Work - Social Work
California Baptist University
Associate of Arts - Liberal Arts
Santa Monica College
Similar Profiles
KHUN SOE MYINT MYAT (KAI)KHUN SOE MYINT MYAT (KAI)
Purchasing & Receiving Trainee at Doubletree By Hilton Sukhumvit & Hilton SukhumvitPurchasing & Receiving Trainee at Doubletree By Hilton Sukhumvit & Hilton Sukhumvit
Giada BerrazzoukGiada Berrazzouk
Cluster Reservations Sales Agent at Hilton and DoubleTree by Hilton HotelCluster Reservations Sales Agent at Hilton and DoubleTree by Hilton Hotel
Abdullah AljubairiAbdullah Aljubairi
Cluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn FinanciCluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn Financi
Talib DalwaiTalib Dalwai
Cluster Supervisor for Banquets Sales at Hilton Garden Inn Olaya & Doubletree by Hilton Al MurojCluster Supervisor for Banquets Sales at Hilton Garden Inn Olaya & Doubletree by Hilton Al Muroj
Gabriel VasquezGabriel Vasquez
Retail Associate at Panera, Renaissance Plaza – KitchenRetail Associate at Panera, Renaissance Plaza – Kitchen