Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Sasha Wright

Sasha Wright

Summary

Seasoned Customer Associate with 10 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Walgreens
07.2022 - Current
  • Provided information about products and services available to customers.
  • Handled cash register operations accurately during peak times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Customer Advocate

Carvana
10.2021 - 05.2022
  • Developed strong relationships with customers by providing timely responses and solutions.
  • Collaborated with colleagues across multiple departments to resolve customer issues quickly and efficiently.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.

Team Lead

Farmer Boys
09.2016 - 10.2021
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Cashier

Wahoo's Fish Taco
07.2020 - 10.2020
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers entering store and responded promptly to customer needs.

Guest Service Representative

Victoria Gardens
09.2019 - 02.2020
  • Answered incoming calls from guests seeking reservations or general information.
  • Monitored security cameras to ensure safety of customers and staff.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

Education

Associate of Arts - General Studies

Mt San Antonio College
Walnut, CA

Associate of Arts - General Studies

Chaffey College
Rancho Cucamonga, CA
01.2026

High School Diploma -

Chino High School
Chino, CA
06.2013

Skills

  • Verbal and Written Communication
  • Team Collaboration
  • Customer Service
  • Cash Handling
  • Customer Relations
  • Product Knowledge
  • Assertiveness
  • POS System Operation
  • Multi-Line Phone Systems
  • Guest Services
  • Customer Support
  • Problem Resolution

Certification

  • Fundamentals of a Administrative Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Associate

Walgreens
07.2022 - Current

Customer Advocate

Carvana
10.2021 - 05.2022

Cashier

Wahoo's Fish Taco
07.2020 - 10.2020

Guest Service Representative

Victoria Gardens
09.2019 - 02.2020

Team Lead

Farmer Boys
09.2016 - 10.2021

Associate of Arts - General Studies

Mt San Antonio College

Associate of Arts - General Studies

Chaffey College

High School Diploma -

Chino High School

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Sasha Wright