Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sashae Mills

Queens

Summary

Customer-focused Service Representative recognized for high productivity and efficient task completion. Possess specialized skills in customer communication, problem resolution, and process optimization. Excel in active listening, empathy, and adaptability, ensuring exceptional service delivery in fast-paced environments.

Overview

3
3
years of professional experience

Work History

At Your Service Representative

Macy's
Queens
10.2024 - 02.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Providing a great customer experience during all At Your Service activities, including Buy Online, Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items, and performing other assigned duties in accordance with procedures and standards.
  • Processed payments via cash, check, or credit card transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Followed proper cash handling procedures while completing transactions.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Customer Service Representative

Happy Customers Ltd.
Kingston
03.2023 - 11.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted available products and services to customers during service, account management and order calls.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Supported sales team members to drive growth and development.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Accounting Clerk

Highway hardware and Plumbing Ltd
Kingston
06.2022 - 10.2022
  • Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
  • Processed payroll, calculated wages, deductions, and issued paychecks to employees.
  • Performed daily general ledger entries to record financial transactions accurately.
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Liaised with vendors and suppliers to negotiate payment terms and resolve billing issues.
  • Handled daily cash transactions and maintained petty cash fund.

Education

High School Diploma -

Kingston Technical High School
Kingston, Jamaica
06-2021

Skills

  • Customer service
  • Cash handling
  • Payment processing
  • Financial reporting
  • Customer relationship management
  • Adaptability and flexibility
  • Product knowledge
  • Problem solving
  • Effective communication
  • Critical thinking
  • Microsoft outlook
  • Multi-task management
  • Order fulfillment

Timeline

At Your Service Representative

Macy's
10.2024 - 02.2025

Customer Service Representative

Happy Customers Ltd.
03.2023 - 11.2023

Accounting Clerk

Highway hardware and Plumbing Ltd
06.2022 - 10.2022

High School Diploma -

Kingston Technical High School

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Sashae Mills