Sashae T Hylton
Summary
Professional with strong background in Airport Operation Services, adept at managing customer interactions and resolving issues efficiently. Skilled in coordinating with team members to ensure seamless operations and consistently meeting service standards. Known for adaptability, clear communication, and focus on delivering positive outcomes
Dedicated Airport Operation Crew with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Passengers Service Agent
Sangster's International Airport
04.2023 - 09.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Customer Service Rep
Advance Call Centre Technologies
03.2019 - 03.2023
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sales Rep
National Pen
01.2018 - 01.2019
- Developed strong client relationships for long-term loyalty and repeat business.
- Increased customer engagement by implementing personalized follow-up strategies.
Customer Services Rep
Conduent
03.2016 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Agent
Global Outsourcing Solutions
01.2011 - 01.2016
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Provided optimal customer engagement, resulting in increased sales conversions.
Early Childhood Teacher
Chubby Checks Pre -School
01.2010 - 03.2010
- Developed engaging daily schedules, enhancing student focus and participation.
- Conducted assessments to monitor student development and identify areas for improvement.
- Provided updates on student progress for fostering parental involvement in education.
Education
Bachelor of Early Childhood Care And Education - Early Childhood Care And Education
Wilmot's Academy
Montego Bay, St James12.2011
High School Diploma -
Montego Bay High School
Montego Bay, St James06.2010
High School Diploma -
Mt Alvernia High School
Montego Bay, St James12.2007
Skills
- Effective communication
- Teamwork
- Meeting deadlines
- Diversity awareness
- Adaptability
- Passenger assistance
- Baggage handling
- Customer service management
- Airline policies
- Cash management
- Ticketing knowledge
- Active listening
- Data entry
- Computer proficiency
Accomplishments
- Achieved Most Improved Agent by completing Check-in and Boarding of flights for the month January by following all guidelines with accuracy and efficiency.
- Supervised team of 15 staff members as a Lead Agent At Advanced Call Centre Technologies
Hobbies and Interests
- Reading
- Socializing
- Meeting new people
Certification
- First Aid Certification
- CPR/AED Certification
- International CS/OPS Southwest Airlines
Languages
English
Full Professional
Timeline
Passengers Service Agent
Sangster's International Airport
04.2023 - 09.2024
Customer Service Rep
Advance Call Centre Technologies
03.2019 - 03.2023
Sales Rep
National Pen
01.2018 - 01.2019
Customer Services Rep
Conduent
03.2016 - 07.2018
Sales Agent
Global Outsourcing Solutions
01.2011 - 01.2016
Early Childhood Teacher
Chubby Checks Pre -School
01.2010 - 03.2010
Bachelor of Early Childhood Care And Education - Early Childhood Care And Education
Wilmot's Academy
High School Diploma -
Montego Bay High School
High School Diploma -
Mt Alvernia High School
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