Sashagaye Douglas
Virginia Beach,VA
Summary
Dynamic and detail-oriented professional with a strong work ethic, honed through experiences at Family Dollar and Taco Bell. Proven ability in customer service and conflict resolution, effectively managing diverse tasks while maintaining high standards. Skilled in Microsoft Office and adept at fostering positive relationships, ensuring customer satisfaction in fast-paced environments.
Professional caregiver with keen ability to provide nurturing and attentive care. Proven track record of maintaining a safe and engaging environment for children, with strong emphasis on teamwork and adaptability. Skilled in implementing educational activities, ensuring proper nutrition, and managing daily routines efficiently. Dependable and responsive to diverse needs, fostering trust and positive relationships with both children and parents.
Experienced in creating a safe and engaging environment for children. Uses effective communication to interact with both children and parents, ensuring a clear understanding of expectations. Track record of managing multiple tasks simultaneously, demonstrating strong organizational skills and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Babysitter
the Smith Family
06.2019 - Current
- Babysat children ages two (2), five (5), and seven (7)
- Supervised children's activities, ensuring safety and engagement during playtime.
- Developed and implemented daily routines that promoted structure and learning.
- Prepared nutritious meals and snacks, accommodating dietary restrictions.
- assisting with homework as needed.
- Organized and cleaned the home after activities by picking up toys and straightening up the playroom.
- changing diapers assists with potty training as needed.
- preparing bottles or baby food.
- Communicated effectively with parents regarding children's progress and behavior.
- Played games, worked on puzzles, and read books to young children.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques, resulting in a more peaceful household.
Kitchen Aide
Our Lady of Perpetual Help
10.2024 - 02.2025
- Assisted in daily kitchen operations to ensure efficient food preparation and service
- Maintained cleanliness and organization of kitchen equipment and workspaces
- Followed food safety protocols to maintain a safe working environment
- Provided exceptional customer service when needed, responding diplomatically to guest concerns or requests.
- Developed strong time-management skills, balancing multiple responsibilities while maintaining focus on task completion throughout shifts.
- Collaborated effectively with team members to ensure smooth operations during high-volume periods such as holidays or special events.
- Ensuring everyone is provided with their specified meals and liquids.
- Assisted in the preparation of high-quality meals for customers with attention to detail and presentation.
Customer Service Cashier
Family Dollar
11.2022 - 08.2023
- Processed customer transactions efficiently.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer, ensuring compliance with company policies.
- Handled returns and exchanges, resolving issues to customer satisfaction.
- Collaborated with team members to uphold store cleanliness and organization.
- Monitored inventory levels and restocked shelves as needed for optimal presentation.
- Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor.
- Answered product questions using knowledge of sales and store promotions.
Cashier
Taco Bell
05.2022 - 08.2022
- interacted with customers at the 24-hour drive-through and counters daily.
- managed customer flow by ensuring orders are submitted quickly and efficiently.
- Performed cashiering duties by using the point of sale (POS) system to key in customers orders and process cash and electronic payments.
- Served food items to customers in accordance with specific instructions and ensured that customer orders were correct.
- handled restaurant closing/opening procedures to ensure the facility is cleaned, secured, and ready for daily operations.
- addresses customer complaints and immediately escalates to the manager onsite, depending on the criticality of the reported issue.
- Assist with end of the day payment reconciliation report to ensure receipts and payments collected were in sync.
- maintained work areas by cleaning and replenishing supplies at the drive thru or counter area.
- excelled in promotional sales and customer relations, collaborated with the manager regarding inventory, and prepared and served menu items.
Summer Intern
City of Virginia Beach Dept. of Parks and Recreations
06.2020 - 08.2020
- planned and implemented daily program schedules for elementary school children.
- guide students with their daily activities and provide clarification to ensure they understand the assigned task.
- escorted and chaperoned students to daily sports and activities around the facility.
- greeted parents and visitors, set up and broke down tables and equipment.
- handle emergencies as they arise in order to prevent injury/accident.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Maintained the cleanliness and organization of recreational spaces during events.
Education
High School Diploma -
Green Run High School
Virginia Beach, VA06-2022
No Degree - Child Development
Tidewater Community College
Virginia, VA06-2022
Skills
- CUSTOMER SERVICE
- Problem Solving & Conflict Management
- Microsoft Office Applications
- Time Management
- Detail Oriented with the Ability to multitask and prioritize
- Handling Point of Sale (POS) Transactions
- Relationship management
- Excellent Presentation and Delivery
- Communication management
- Excellent Verbal and Writing skills
- Work effectively and safely in a Changing Environment
- Strong work ethic
Certification
- Certificate of Participation for the SYEP 2021 program
- Career Studies Certificate for Child Development
Timeline
Kitchen Aide
Our Lady of Perpetual Help
10.2024 - 02.2025
Customer Service Cashier
Family Dollar
11.2022 - 08.2023
Cashier
Taco Bell
05.2022 - 08.2022
Summer Intern
City of Virginia Beach Dept. of Parks and Recreations
06.2020 - 08.2020
Babysitter
the Smith Family
06.2019 - Current
High School Diploma -
Green Run High School
No Degree - Child Development
Tidewater Community College