Kitesurf
Hi, I’m
Sasha Aguilar
Project Management / Customer Service / Administrative Assistant
Acworth,GA
Summary
Resourceful Project Manager with eight years of expertise in organizing business operations, financial oversight, and resource management to achieve smooth flow and project operations. Leads procurement of resources, including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems, and providing targeted solutions.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Upbeat and friendly Customer Advocate with ten years of customer service experience. Talented multitasker with good prioritization, planning, and conflict-resolution skills. Flexible and attentive with a passion for customer support.
Overview
13
years of professional experience
2
Languages
Work History
PestMasterWaxhaw, NC
Sales Assistant /Senior Project Manager
01.2023 - 06.2023
Job overview
- Fielded customer questions to share product information, availability, and pricing information.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support via telephone and email.
- Researched new clients for the sales team, inputting contact information into Salesforce.
- Collaborated with sales and marketing teams to establish an accurate representation of products marketed to customers.
- Developed strong rapport with customers and created a positive impression of the business.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Executed travel arrangements by researching and booking flights and accommodations.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Kite Eco TravelBarranquilla, COL
Co-Owner
07.2016 - 02.2023
Job overview
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Maintained operational proficiency in coordinating international and domestic travel accommodations for customers, arranging for airfare and hotel and rental car reservations.
- Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Researched and kept abreast of new travel destinations, attractions, hotels, and restaurants to increase the services offered.
- Communicated benefits and information regarding international travel insurance with clients and obtained the best rates.
- Advised customers on necessary travel documents and visa requirements to successfully reach the planned destination.
- Updated and maintained customer databases to increase customer retention.
- Developed promotional materials for travel packages to market hot destinations.
- Generated reports on travel trends and customer feedback to inform business goals.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Conducted market research to investigate potential new travel destinations.
- Collaborated with colleagues to create and promote special travel packages.
- Followed up with customers to increase customer service with travel plans.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Generated travel-related reports for clients to facilitate decision-making.
- Asked open-ended questions to ascertain better client needs and determine the best international travel offerings.
- Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
Ohana Environmental Testing LLCMiami, FL
Administrative Assistant
11.2021 - 01.2023
Job overview
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Developed strategies to streamline and improve office procedures.
- Created and maintained databases to track and record customer data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
Milk LuminanceMedellin, COL
Commercial Executive
02.2013 - 06.2016
Job overview
- Drove projects to completion within tight deadlines across cross-functional teams and through uncertainty.
- Built and used pricing models, market analysis, and contract collateral to prove and pave the way for new solutions.
- Leveraged and deployed B2B pricing tools.
- Advised on capture strategy, solutions, and costing and pricing deals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing the success and credibility of products.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Organized promotional events and interacted with the community to increase sales volume.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Ultra Wellness CenterMedellin, COL
Commercial Assistant
04.2012 - 01.2013
Job overview
- Designed an optimized filing system for the office to maximize efficiency.
- Created, edited, and forwarded spreadsheets and documents.
- Maintained office supply inventory and ordered new supplies when needed.
- Handled light accounting duties, enhancing financial accuracy and compliance with diligent attention to every need. Gym
- Checked members into a gym by scanning badges.
- Maintained close contact with customers to provide updates on issues or service requests.
- Kept front desk and lobby clean, clutter-free, and orderly to present an attractive atmosphere.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained, and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated a multi-line telephone system to answer and direct a high volume of calls.
V4 BarMedellin, COL
Business Co-Owner
10.2010 - 10.2011
Job overview
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Aligned branding initiatives and sales strategies with client goals.
- Managed six employees by supervising daily tasks.
- Supported company goals through careful reinvestment of profits.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high customer service standards by staying current on bar and menu options and providing practical food recommendations for guests.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Education
Instituto FerriniColombia
High School Diploma
01.1998 - 12.2006
Skills
Attention to Detail
Google Workspace
Active Listening
Multitasking Abilities
Organization and Time Management
Organization
Teamwork and Collaboration
First Aid/CPR
Data Entry
Multi-line phone talent
CRM
Account management
Interests
Food
Travel
Timeline
Sales Assistant /Senior Project Manager
PestMaster
01.2023 - 06.2023
Administrative Assistant
Ohana Environmental Testing LLC
11.2021 - 01.2023
Co-Owner
Kite Eco Travel
07.2016 - 02.2023
Commercial Executive
Milk Luminance
02.2013 - 06.2016
Commercial Assistant
Ultra Wellness Center
04.2012 - 01.2013
Business Co-Owner
V4 Bar
10.2010 - 10.2011
Instituto Ferrini
High School Diploma
01.1998 - 12.2006