To enhance professional skills in a stable and dynamic workplace. Also, to build a long-term career with opportunities for career growth.
Overview
8
8
years of post-secondary education
2
2
years of professional experience
Work History
Night Shift Manager
Chevron
02.2021 - Current
Reviewed all audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Customer Service Agent
Arise Platform
Orlando, FL
06.2020 - 02.2021
Achieved and consistently exceeded revenue quota through product and service promotion.
Resolved over 10 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Racetrac
3rd Shift Manager
01.2017 - 06.2018
Providing quality customer service by effectively communicating with guests on their needs.
Maintaining the presence of the facility to a high standard while counting and entering inventory data online.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FL
01.2012 - 01.2016
High School Diploma -
Mainland High School
Daytona Beach, FL
01.2010 - 01.2014
Skills
Windows 10
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Accomplishments
8+ years of customer service experience
2+ years of upper level courses using microsoft software
Used Microsoft 365 to manage team of 5 staff members