Sashah Elouidor
Winter Park,FL
Summary
To enhance professional skills in a stable and dynamic workplace. Also, to build a long-term career with opportunities for career growth.
Overview
8
8
years of post-secondary education
2
2
years of professional experience
Work History
Night Shift Manager
Chevron
02.2021 - Current
- Reviewed all audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Customer Service Agent
Arise Platform
Orlando, FL
06.2020 - 02.2021
- Achieved and consistently exceeded revenue quota through product and service promotion.
- Resolved over 10 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Racetrac 3rd Shift Manager
01.2017 - 06.2018
- Providing quality customer service by effectively communicating with guests on their needs.
- Maintaining the presence of the facility to a high standard while counting and entering inventory data online.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FL 01.2012 - 01.2016
High School Diploma -
Mainland High School
Daytona Beach, FL 01.2010 - 01.2014
Skills
Windows 10
Mac systems
Quality assurance
Customer support
Documentation and reporting
Problem-solving skills
Microsoft Office
Accomplishments
- 8+ years of customer service experience
- 2+ years of upper level courses using microsoft software
- Used Microsoft 365 to manage team of 5 staff members
Timeline
Night Shift Manager
Chevron
02.2021 - Current
Customer Service Agent
Arise Platform
06.2020 - 02.2021
Racetrac 3rd Shift Manager
01.2017 - 06.2018
Associate of Arts -
Daytona State College
01.2012 - 01.2016
High School Diploma -
Mainland High School
01.2010 - 01.2014