Sasha J Martin
Lewis Center,Ohio
Summary
SKILLS & ABILITIES: Independent, a self-starter with a friendly disposition, amazing people skills, attention to detail, Good at multi-tasking, Cash handling and financial experience, Problem-solving skills, Great Customer service, and a solid work ethic. Seeking a career in the City of Columbus.
Overview
9
9
years of professional experience
Work History
Assistant manager
Grant Park
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in the workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit reports to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase the company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers, and property.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules, and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in the workplace
- Generated repeat business through exceptional customer service and responding to customer concerns with friendly and knowledgeable service
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
- Created employee schedules to align coverage with forecasted demands
- Developed a strategy to increase sales and drive profits
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Mentored team members to enhance professional development and accountability in the workplace
- Generated repeat business through exceptional customer service and responding to customer concerns with friendly and knowledgeable service
Leasing Consultant
Belmont House/ River Oaks, Grant Park
12.2020 - 10.2021
- Affordable housing
- LIHTC knowledge
- Lease homes to qualified prospects
- Create Blue Moon leases
- Check emails and VM daily
- Yardi /Terra
- Walk vacant units
- Update unit turn sheet
- Refer residents for rental assistance
- Incident reports
- Pest control
- Run weekly reports / Daily leasing reports/ Property Walks
- Upload documents
- Drive properties
- Send out notices
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in a computer system.
- Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Registered clients on a database to enable tracking history and maintain updated records.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
Business Owner
Little Kings & Queens Playhouse LLC
02.2018 - 10.2020
- Verifying prospect’s applications to ensure their acceptance or denial of residency
- Answer residents’ questions, or services request regarding the property
- Verifying renewal statuses with upcoming expiring leases
- Check property email throughout the day
- Answer phones promptly
- Greet prospects and residents entering the office
- One site Real page knowledge
- Walk vacant apartments periodically
- Make sure make ready board is up to date
- Prepare the office & models’ physical appearance
- Prepare lease and all paperwork needed for move in
- Collect rent payments from residents
- Check messages and post on Craigslist daily
- Send out lease violations for residents
- Follow up with potential prospects
- Prepare move-in packet
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers.
- Prepared annual budgets with controls to prevent overages.
- Conducted audit inspections and independent checks to verify parts and materials.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
CUSTOMER SERVICE REPRESENTATIVE
Chase Bank
11.2015 - 01.2016
- Called Primary and Secondary insurance companies, validating Power of Attorney
- Attorneys, and sending of required HIPPA data
- Input Personally Identifiable
- Information (PII) in accounts
- Updating private billing information to ensure accurate payee details
- Consistently exceeded expectations and received several certificates and bonuses for exceeding goals and thresholds
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- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Responded to customer requests for products, services, and company information.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered constant flow of customer calls with minimal wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Provided primary customer support to internal and external customers
CUSTOMER SERVICE REPRESENTATIVE
DISCOVER FINANCIAL SERVICES
10.2014 - 12.2015
- Handled inbound customer service complaints and questions from a variety of members
- Assisted members in their request of adding authorized users, increasing credit balances, and informing Discover when leaving the country
- With my experience I was able to reconcile accounts and balances and waive late fees when present
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Education
High School Diploma -
Eastmoor Academy
Columbus, OH05.2002
Diploma - Medical Assisting
Everest Institute
Gahanna, OH10.2009
Skills
- Delinquency Monitoring
- Avid Pro Tools
- Rent Collection
- High-Volume Dining
- Vendor Negotiations
- Marketing Tactics
- Sales and Marketing
- Time Management
- Sales Reporting
- Employee Coaching and Mentoring
Languages
English
Full Professional
Timeline
Assistant manager
Grant Park
09.2021 - Current
Leasing Consultant
Belmont House/ River Oaks, Grant Park
12.2020 - 10.2021
Business Owner
Little Kings & Queens Playhouse LLC
02.2018 - 10.2020
CUSTOMER SERVICE REPRESENTATIVE
Chase Bank
11.2015 - 01.2016
CUSTOMER SERVICE REPRESENTATIVE
DISCOVER FINANCIAL SERVICES
10.2014 - 12.2015
High School Diploma -
Eastmoor Academy
Diploma - Medical Assisting
Everest Institute
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