Sasha Roberthson
Richmond,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
RECRUITER
Participant, Celerion
11.2018 - Current
- Answer inbound call from the public interested in information regarding study participation
- Other duties include collecting and entering participant information into our computer database system, setting up appointments or scheduling them to come in, promoting additional study participation and referrals from current study participants, and making reminder call-outs to study participants that are registered for screenings
- Assisting with the Research Coordinators, Front Desk duties, checking in participants, verifying identifications, and ensuring they are coming in to the correct appointment time
- Prepping, placing blinding codes on product ensuring that items are properly in containers with proper labels as well as preparing those items for shipment.
Customer service expert
Mobile
08.2018 - 11.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Consulted with customers to resolve service and billing issues
- Improved customer service wait times to mitigate complaints
- Mentored new employees on procedures and policies to maximize team performance.
Customer Service Representative
General Dynamics
09.2014 - 03.2016
- Answering telephone inquiries in a courteous and professional manner; utilizing pre- scripted responses which they must read verbatim to provide basic general and claims specific information
- Using telephone; e-mail; and web browser to perform job duties
- Follow directions via email; leadership; or other means
- Maintain up-to-date knowledge of cms regulations and policies
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service/Receiving Associate
Walmart
07.2009 - 06.2014
- Reviewed work orders to check correctness of deliveries
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests
- Compared shipment contents with paperwork to support inventory accuracy and records management
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Communicated information to customers about product quality, value and style
- Referred inquiries to supervisors where appropriate and kept customers updated throughout process
- Participated in training and other learning opportunities to expand knowledge of company and position
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Education
Business management
Bridgepoint Community College
05.2025
Advanced Studies
Meadowbrook Highschool
06.2008
Skills
- Customer Service
- Problem Solving
- Microsoft Windows Proficiency
- Microsoft Office Suite Proficiency
Additional Information
- Nitro PDF Proficiency Typing , Front of office (greeting, serving) List one of your strengths List one of your strengths List one of your strengths
Timeline
RECRUITER
Participant, Celerion
11.2018 - Current
Customer service expert
Mobile
08.2018 - 11.2018
Customer Service Representative
General Dynamics
09.2014 - 03.2016
Customer Service/Receiving Associate
Walmart
07.2009 - 06.2014
Business management
Bridgepoint Community College
Advanced Studies
Meadowbrook Highschool
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