Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesManager

SASHA JONATHAN SALGANICK

El Cajon,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive Manager that performs as a confident and decisive leader with great team management, organizational and customer service skills.

Overview

21
21
years of professional experience

Work History

Assistant Slot Floor Shift Manager

Viejas Casino & Resort
05.2013 - 01.2022
  • Administrative: Scheduling, training, marketing. Duties included developing and administering schedules, performance accountability, suggests improvements on processes and policies, responsible for team member recognition, creating and issuing corrective action, processing jackpots, greeting guests, and managed productivity to ensures that our guest service standards were met and exceeded.
  • Interviewed, hired and trained new gambling floor workers.
  • Collected team member performance data; prepared and issued disciplinary warnings in accordance with company department policies; coached them on guest service and technical performance.
  • Special Projects: Implementation of new technology and overhaul to the outdated player- tracking system.
  • Adapted floor employees quickly to new technology and software applications.
  • Kept games fair by proactively identifying and removing suspected cheaters.
  • Oversaw money banks for slot attendants and coordinated paperwork for transfers or balancing concerns.
  • Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
  • Helped market casino to target groups to bring in business and sustain continued profits.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Performs all duties of a Slot Shift Manager in their absence.

Office Manager/Marketing Team Leader

Spirit Lift San Diego
01.2009 - 01.2012
  • Office management/payroll/ scheduling/ training
  • Responsibilities include setting up the best promotional advertising methods geared towards the appropriate client base
  • Creating/organizing functions and educational events for optimum company exposure
  • Overseeing and confirming the delivery of high-value products to clients
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Led employee relations through effective communication, coaching, training, and development.
  • Developed performance measurement strategies, identifying areas for improvement.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Front Desk/Customer Service/Physicians Appointment

Lifestyle Lift San
01.2008 - 01.2009
  • Sought ways to improve processes and services provided.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Assistant Bookkeeper/Filing Clerk

Salganick Company LLC
01.2004 - 01.2007
  • Clerical work and handling phone calls
  • Responsibilities included sensitive contract deliveries, and scheduling
  • Responsible for Payroll
  • Responsible for new employee training

Sales Representative/Promoter

Borne & Cob Sales
01.2005 - 01.2006
  • Achieved company goal of 10 sales/day for 3 months straight.

Cashier/ Food Preparations

Dean & DeLuca
01.2002 - 01.2003
  • Responsibilities extended to emergency deliveries
  • And temporary management
  • Assisted in food preparations and store opening daily.

Sales Representative/Trainee Instructor

01.2001 - 01.2002
  • Signed over 350 customers in first month
  • Trained 4 trainees simultaneously
  • More than doubled sales per trainee from 15 to 35/week

Education

BBA - Business Administration

UC Berkeley
Berkeley, CA
2006

Hilltop High School
2001

Skills

  • Extensive customer service training and experience
  • Customer Relationship Management
  • Staff Management
  • Strategic Planning
  • Coaching and Mentoring
  • Employee Training
  • Budgeting and Cost Control
  • Issue and Conflict Resolution

Languages

Spanish
Professional Working

Timeline

Assistant Slot Floor Shift Manager

Viejas Casino & Resort
05.2013 - 01.2022

Office Manager/Marketing Team Leader

Spirit Lift San Diego
01.2009 - 01.2012

Front Desk/Customer Service/Physicians Appointment

Lifestyle Lift San
01.2008 - 01.2009

Sales Representative/Promoter

Borne & Cob Sales
01.2005 - 01.2006

Assistant Bookkeeper/Filing Clerk

Salganick Company LLC
01.2004 - 01.2007

Cashier/ Food Preparations

Dean & DeLuca
01.2002 - 01.2003

Sales Representative/Trainee Instructor

01.2001 - 01.2002

BBA - Business Administration

UC Berkeley

Hilltop High School

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SASHA JONATHAN SALGANICK