Sasha M. Ortiz
Carpentersville,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Crew Member
McDonald's Restaurant
08.2019 - 03.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Teacher's Assistant
Two Rivers Headstart
10.2016 - 10.2018
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Reviewed lesson material with students individually or in small groups.
Costumer Representative
JP Morgan Chase
08.2008 - 03.2011
- Handled high in-bound volume calls
- Provided information regarding charge accounts and loyalty programs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- answered e-mail regarding on costumers questions
- first point of contact for card issuing services
Teacher's Aide
Tom Thumb Preschool
08.2007 - 08.2008
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Assisted teachers with supervision and care of group of 10 children.
- Promoted physical, mental and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
Activity/Front Desk Staff Member
Boys And Girls Club
06.2002 - 07.2006
- Assisted in the gathering of program data to compose thorough monthly reports.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- In charge of having different activities set up for students.
- Sorted documents and maintained organized filing process.
Education
High School Diploma -
Dundee Crown Highschool
Carpentersville, IL05.2004
Skills
- Time Management
- Customer Service
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Microsoft Outlook
- Active Listening
- Google Drive
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
McDonald's Restaurant
08.2019 - 03.2020
Teacher's Assistant
Two Rivers Headstart
10.2016 - 10.2018
Costumer Representative
JP Morgan Chase
08.2008 - 03.2011
Teacher's Aide
Tom Thumb Preschool
08.2007 - 08.2008
Activity/Front Desk Staff Member
Boys And Girls Club
06.2002 - 07.2006
High School Diploma -
Dundee Crown Highschool