Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Sashanna Seymour-Bryan

Myrtle Beach,SC

Summary

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Sandy Beach Resorts
06.2024 - Current
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
  • Trained new front desk agents on operational procedures and customer service standards.
  • Implemented process improvements that reduced wait times during peak hours.
  • Monitored front desk operations to uphold brand standards and enhance overall guest satisfaction.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Front Desk Agent

Bar Harbor Motor Inn
02.2024 - Current
  • Managed guest check-in and check-out processes, ensuring efficient service delivery.
  • Provided exceptional customer service, resolving guest inquiries and concerns promptly.
  • Coordinated room assignments and special requests to enhance guest experiences.
  • Maintained accurate records of reservations, cancellations, and modifications in the property management system.

Team Lead

Bojangles' Famous Chicken 'n Biscuits
05.2023 - 07.2024
  • Led team in executing daily operational tasks to ensure project deadlines met consistently.
  • Mentored junior staff, fostering professional development and enhancing team performance.
  • Implemented process improvements, increasing workflow efficiency and reducing error rates.
  • Coordinated cross-functional communication to streamline project updates and align objectives.

Front Desk Receptionist

Boardwalk Beach Hotel and Convention Center
09.2021 - 12.2022
  • Greeted and assisted clients, ensuring a welcoming environment.
  • Managed multi-line phone system, directing calls efficiently to appropriate departments.
  • Scheduled appointments and coordinated meeting rooms for staff and visitors.
  • Maintained accurate records of visitor logs and office supplies inventory.

Front Desk Supervisor

Royal American Beach Getaways
12.2021 - 10.2022
  • Supervised front desk operations, ensuring exceptional guest service and satisfaction.
  • Trained and mentored new front desk staff on procedures and customer interaction protocols.
  • Managed scheduling for front desk personnel to optimize coverage and efficiency.
  • Implemented process improvements that enhanced check-in/check-out workflows and reduced wait times.

Cook

Back Porch Restaurant
04.2021 - 09.2021
  • Prepared and cooked menu items according to standardized recipes and presentation guidelines.
  • Maintained cleanliness and organization of kitchen workspace to ensure compliance with health regulations.
  • Assisted in inventory management by tracking stock levels and placing orders as needed.
  • Collaborated with team members to coordinate meal service during peak hours efficiently.

Substitute Teacher

Jessie Ripoll Primary School
09.2019 - 05.2020
  • Implemented lesson plans to ensure curriculum objectives were met in diverse learning environments.
  • Managed classroom behavior, fostering a positive learning atmosphere for students.
  • Adapted instructional materials to accommodate individual student needs and learning styles.
  • Collaborated with permanent teaching staff to align on classroom activities and expectations.

Food and Beverage Lead

Schlitterbahn Waterpark New Braunfels
04.2019 - 09.2019
  • Learned beverage preparation techniques and equipment operation for optimal service quality.
  • Assisted in maintaining cleanliness and organization of beverage stations.
  • Supported team during high-volume service periods to enhance customer satisfaction.
  • Implemented safety protocols while handling beverage ingredients and tools.

Education

Paisley Elementary School
St.Andrew, Jamaica

Elementary Education

Mico University College
Kingston, Jamaica
06-2021

High School Diploma -

St. Mary Technical High School
St. Mary, Jamaica
06-2018

High School Diploma -

Oberlin High School
St. Andrew, Jamaica
07-2016

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Credit and cash payments
  • Guest relations
  • Oral and written communications
  • Reservation systems
  • Administrative support

Accomplishments

  • Received a job promotion within 2 months of hire date due to outstanding performance.

Languages

English
Full Professional

Interests

  • Cooking
  • Blogging/Vlogging
  • Baking
  • Participating in cultural exchange programs and homestays
  • I like working with my hands and fixing things
  • Youth Development Programs

Timeline

Front Desk Agent

Sandy Beach Resorts
06.2024 - Current

Front Desk Agent

Bar Harbor Motor Inn
02.2024 - Current

Team Lead

Bojangles' Famous Chicken 'n Biscuits
05.2023 - 07.2024

Front Desk Supervisor

Royal American Beach Getaways
12.2021 - 10.2022

Front Desk Receptionist

Boardwalk Beach Hotel and Convention Center
09.2021 - 12.2022

Cook

Back Porch Restaurant
04.2021 - 09.2021

Substitute Teacher

Jessie Ripoll Primary School
09.2019 - 05.2020

Food and Beverage Lead

Schlitterbahn Waterpark New Braunfels
04.2019 - 09.2019

Paisley Elementary School

Elementary Education

Mico University College

High School Diploma -

St. Mary Technical High School

High School Diploma -

Oberlin High School

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