Sasha Starr Koomen

• Provide case management services to individuals with intellectual and developmental disabilities who receive services through Florida's Home and Community Based Services Waiver
• Identify client needs and develop individualized service plans
• Collaborate with clients to set goals and monitor progress towards achieving them
• Connect clients with appropriate resources and services, such as workforce development programs, behavioral health treatment, and crisis management support
• Utilize motivational interviewing techniques to engage clients and promote positive change
• Advocate for clients' rights and access to services
• Maintain accurate and up-to-date case records
• Work with APD and providers to provide and monitor appropriate services for individuals
• Assist clients to manage their waiver budget to obtain and use the services they need
• Recognize and report any and all case of abuse, neglect, and exploitation
• Ability to use technology in a variety of ways. Storing all clients records into iConnect system
• Strong communication and interpersonal skills
• Ability to work effectively with diverse populations
• Excellent organizational and time management skills
• Proficiency in documentation and record keeping
• Ability to solve problems and be a member of a team
• Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
• Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
• Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
• Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
• Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
• Worked with other departmental staff to answer questions and resolve problems.
• Coordinated meetings and events for internal and external groups.
• Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
• Developed tailored support plans for diverse clientele, identifying unique needs and goals.
• Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
• Improved client satisfaction by efficiently addressing and resolving support issues.
• Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
• Maintained and verified accuracy of records and generated miscellaneous reports.
• Scheduled appointments and meetings for director and member team.
• Implemented data-driven approaches to case management by tracking key performance indicators and using the information to drive improvements in client outcomes.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Supported clients during transitions between service providers or levels of care, ensuring continuity in support systems.
• Conducted thorough assessments to identify client needs, developing appropriate interventions for optimal care.
• Provided ongoing support to clients and families by addressing concerns, answering questions, and offering guidance throughout the waiver process.
• Improved client outcomes by developing and implementing individualized service plans tailored to specific needs.
• Ensured compliance with state and federal regulations by maintaining up-to-date knowledge on policy changes.
• Monitored progress towards established goals, making necessary adjustments to maximize success and well-being of clients.
• Facilitated connections between clients and community resources, promoting social integration and increased selfsufficiency.
• Developed strong working relationships with service providers that led to improved coordination of care for clients.
• Assisted clients in achieving greater independence by identifying opportunities for skill development and growth.
• Implemented new recordkeeping system that streamlined filing procedures while maintaining strict confidentiality.
• Maintained open lines of communication with all stakeholders involved in client care, fostering a collaborative approach to problem solving.
• Enhanced quality of care for Medicaid Waiver clients through meticulous case management and documentation.
• Managed caseloads efficiently by prioritizing tasks according to urgency while adhering to Medicaid guidelines.
• Advocated for client rights, ensuring access to necessary services and supports within the community.
• Maintained detailed records of patient progress, documentation of services and case notes.
• Conducted in-home visits to provide supportive services.
• Assisted patients in accessing housing, financial assistance and other community resources.
• Assessed risk factors of patients and made referrals for further services.
• Facilitated family meetings to discuss patient care plans.
• Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
• Worked with medical teams, patients and families to implement effective treatment plans.
• Managed caseload to satisfy multiple patients with diverse needs.
• Provided patient and family education on available resources and self-care strategies.
• Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
• Developed partnerships with community organizations to expand services and referrals.
• Facilitated support groups for patients and families dealing with disabilities.

• Child Protective Services/Intake/In Home Service's/Investigative.

• Family Assessments are administered into the home for the child’s safety.

• Administering family-centered approaches when creating family and safety plans with families.

• Placing Safety Assessments and Temporary Safety Parental Agreements into the homes. Providing safety interventions like community resources, social supports, and crisis management.

• Providing correct documentation in certain timeframes while following policies and procedures for social services.

• Screening assessment calls, interviewing clients of all age groups, ethnicities, and cultural backgrounds.

• Creating and following up with case plans specifically targeted towards each individual families needs based on their strengths and needs.

• DSS would see families weekly or biweekly depending on if they were moderate or high risk families. Assisting families and children by referring them to community resources.

• Managed cases for children with disabilities, and assisted family members in developing individualized treatment plans tailored to the specific needs of each child and/or family member.

• Attended regular IEP meetings with families for their children in the academic setting.

• Advocating for the families and/or children in the home when needed. Coordinated and followed up on all scheduled medical and dental appointments to maintain the children's health and well being.

• Collaborated with families to design personalized service plans that addressed both medical and developmental needs.

• Regularly reviewed and adjusted care plans. Building case loads up while having biweekly staffing's with supervisor for reviewing case load.

• Rotated on an on-call schedule with other social workers taking CPS/APS reports when a call was made on a child or adult.

• Initiating cases if they were screened in as immediate.

• Filing petitions and adjudications for court hearings, writing court reports and summaries. Testifying in court. Worked side by side with Guardian ad Litems and law enforcement.

• Reached out to collateral contacts monthly.

• Transported families as needed.

• DSS employees were also on a 24/7 rotating schedule to sit with any children who would come into the custody of DSS but had not been placed with a foster family yet or were waiting on a group home to have an open space.

• Updated client documentation for accurate, compliant and current records.

• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.

• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.

• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.

• Supported clients and families with empathy and compassion during difficult times.

• De-escalated stressful situations through individual and family crisis interventions.

• Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.

• Advocated for clients to assure respected rights and wishes.

• Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.

• Maintained regular contact with clients by calling and visiting clients' homes.

• Conducted home visits to assess living environment and facilitate access to necessary resources.

• Monitored clients' progress and adapted treatment plans to meet changing needs.

• Assisted clients with navigating and accessing social services such as housing and medical care.

• Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.

• Helped clients develop new coping mechanisms and techniques to drive behavior modification.

• Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.

• Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.

• Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.

• Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.

• Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.

• Helped clients with recognizing and managing mental health concerns through evidence-based interventions.

• Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.

• Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.

• Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.

• Enhanced community outreach efforts for better service accessibility and increased program enrollment.

• Coordinated external healthcare professionals to uphold high-quality, person-centered care.

• Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.

• Led workshops on topics relevant to client populations served, empowering individuals with valuable knowledge and tools for self advocacy.

• Conducted home visits to assess living conditions and provide in-situ support, improving client safety and well-being.

• Promoted family reunification and stability, conducting assessments and providing tailored family support services.

• Collaborated with healthcare professionals to create integrated care plans, improving overall client health outcomes.

• Guided clients through navigation of legal and healthcare systems, improving their access to necessary services.

• Supported clients' emotional and psychological well-being through provision of counseling and support groups.

• Improved client access to community resources with thorough needs assessments and effective referral processes.

• Built strong, trust-based relationships with clients, facilitating effective support and advocacy.

• Streamlined case management processes, enabling more efficient client progress tracking and support.

• Enhanced protective measures for children and vulnerable adults with thorough investigations and interventions.

• Conducted comprehensive assessments for individuals and families to identify needs, leading to personalized intervention plans.

• Achieved significant improvements in client mental health through consistent, empathetic counseling and crisis intervention.

• Assisted clients in identifying community resources and connecting with appropriate services.

• Documented client progress and activities in accordance with agency policies and procedures.

• Collaborated with other professionals to plan and coordinate care for clients.

• Developed and maintained strong relationships with community resources for successful referrals.

• Participated in interdisciplinary team meetings to coordinate care for clients.

• Assisted clients in developing and setting realistic goals to promote positive change.

• Administered assessments to identify clients' needs and establish treatment plans.

• Educated clients and families on mental health, wellness and recovery topics.

• Monitored clients' progress to adjust treatment plans accordingly.

• Conducted home visits to assess clients' home environment and provide support.

• Worked with families and domestic violence victims referred by Department of Children and

Families

• Assisted family members in the development of individualized treatment service and home safety plans, helping identify barriers, strengths, and goals
• I taught daily living and parenting skills, how to budget
• Assisted in the food stamps and social security application process
• Monitored clients progress in obtaining housing, mental health/medical services, and identified crucial resources needed for their children
• Conducted educational classes on parenting skills, substance abuse, family violence, tobacco cessation, and nutrition.
• Served as an advocate in court hearing for served families.
• Conducted home visits to ensure safety plans were followed;
• Transported clients to doctor’s appointments, food banks, places of employment; assisted in resume building.
• Worked in tandem with Families First Network.
• Maintained accurate records and case notes.
• Provided appropriate referrals for housing and medical assistance, Helping Hands, Early Learning Coalition.
• Utilized FSFN to document case management notes.
• Conducted weekly staffing meeting with supervisor on caseload

• Assisted in the WIC (Woman Infant and Children) and food stamps application processes
• Provided necessary medical referrals
• Maintained patient files and documentation.
• Maintained professional growth by attending conferences and workshops focused on current trends in lactation care practices.
• Educated expectant parents about the importance of exclusive breastfeeding during prenatal visits, setting the foundation for successful future experiences with nursing infants.
• Increased breastfeeding success rates through one-on-one consultations, addressing individual concerns and challenges.
• Improved patient outcomes by providing comprehensive lactation support and education to new mothers.
• Utilized evidence-based practices to develop personalized care plans for each mother-infant dyad, promoting optimal health outcomes.
• Provided emotional support to families experiencing difficulties with breastfeeding, contributing to increased resilience during the postpartum period.
• Worked closely with neonatologists and pediatricians to address complex feeding issues in premature and medically fragile infants.
• Assessed needs of new mothers and advised mothers about child care topics.
• Reduced instances of formula supplementation by advocating for early initiation of breastfeeding and skin-to-skin contact post delivery.
• Created online collection of breastfeeding educational resources for patients and community.
• Received recognition for excellence in patient care, demonstrating a commitment to supporting families throughout their breastfeeding journeys.
• Streamlined documentation processes by implementing efficient record-keeping systems for improved continuity of care among lactation consultants.
• Served as a resource for nursing staff by providing ongoing education on lactation topics, fostering a knowledgeable workforce.
• Mentored new lactation consultants by providing guidance on best practices and sharing valuable experiences from years of professional practice.
• Conducted group classes on breastfeeding techniques and benefits, leading to a more informed patient population.
• Performed daily hospital rounds for all healthcare system maternity wards and facilities.
• Evaluated the effectiveness of implemented interventions, adjusting care plans as needed based on progress toward desired goals.
• Managed scheduling and coordinated appointments effectively, ensuring timely access to lactation support services for patients in need.
• Demonstrated how to express milk and store it in bottles for later feeds.
• Enhanced patient satisfaction by creating a welcoming and supportive environment for breastfeeding consultations.
• Developed and implemented health education programs to help individuals and communities improve health and well-being.
• Promoted available resources and connected individuals with services.
• Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
• Taught health education classes for community workers and members of public.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Contributed to inventory management by monitoring stock levels.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Streamlined order-taking process to minimize wait times for diners.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Improved dining experience by providing prompt, attentive service to guests.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Processed orders and sent to kitchen employees for preparation.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.