Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sashaun Robinson

New York

Summary

Executive level experienced leader with strong background in the corporate, hospitality, guest relations and customer service industry. Professional in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

2019
2019
years of professional experience

Work History

Administrative Conference Services Support

Sullivan & Cromwell
2021 - 2024
  • Answered high volume incoming calls from attorneys, clients, secretaries and partners of the law firm.
  • Provided in-depth information about conference room design, capacity, features, set up and media services.
  • Reserved conference rooms utilizing NFS System.
  • Managed emails, replied to inquiries and sent daily and sent daily confirmations, confirming catering orders and meeting details.
  • Printed, scanned, copied, faxed and prepared legal document packages as per attorney request: Room preparation for arbitrations, dispositions and/or personal use.
  • Worked with maintenance staff and outside vendors to ensure office equipment was in good condition.
  • Responsible for all catering, ordering of office supplies and replenishing conference rooms as needed.


Guest Relations/Ticketmaster Sales

Madison Square Garden Company
2011 - 2021
  • Daily correspondence with all box office venues assisting with ticket pick up and guest inquiries.
  • Handled a determined percentage of inbound calls while maintaining superior customer service.
  • Provided outbound calls to follow up with guest-related issues.
  • Up sold Theatre packages and services, generating ticket sales.
  • Directed all calls that require further assistance to the appropriate individual or department.
  • Worked collaboratively with Guest Relations Coordinators to resolve guest issues in a positive manner.
  • Delivered proficiency with each telephone call to guarantee positive guest service assessment.
  • Advanced knowledge: Customer Relationship Management (CRM) Software: Zendesk. Oracle, Salesforce, Opera, Lightspeed, Outlook and Microsoft Word.

Administrative Assistant 1/Global Business Travel

American Express (Part Time)
01.2011 - 01.2019
  • Responsible for calendar management for conference room meetings, meticulously handled travel arrangements, and expertly executed event planning.
  • Demonstrated precision in organizing, booking, and setting up conference rooms.
  • Coordinated catering requirements, enhancing the overall experience of meetings and events.
  • Produced detailed reports and managed financial data with accuracy and efficiency.
  • Served as the initial point of contact for all incoming calls, implementing a thorough screening process to adhere to policy guidelines and provide limited information regarding employee details.
  • Escalated and directed calls to the executive consumer relations department for swift issue resolution.
  • Efficiently processed requests for replacement cards from cardholder accounts.

Reservation Agent/Service Express Front Office

The Intercontinental Buckhead
2004 - 01.2011
  • Promoted all hotel marketing programs and their benefits/ IHG Club Rewards.
  • Assigned reservations based on guest preferences and availability.
  • Retrieved, communicated, and verified information, including booking confirmation numbers, to each caller.
  • Input and retrieve data using a computer reservation system and efficiently utilize codes.
  • Answered questions regarding hotel facilities and services.
  • Negotiated resolutions such as alternative accommodations when the hotel is sold out.
  • Answered all internal/ external calls for East and West Coast hotels, including Crowne Plaza Miami, Intercontinental Miami, Holiday Inn, Even Brooklyn/Rockville, and Hotel Indigo Lower East Side.
  • Provided concierge service for guests seeking local attractions, car rental, airline partnerships, and parking fees.
  • Promptly provide accurate information regarding room availability, accommodation types, hotel rates, room blocks, and group sales/ Upsold services and upgrades.
  • Approved, canceled, and confirmed GTA Reservations, British Airways, and Team America.

Education

Associates Degree - Business Administration

LaGuardia Community College
Long Island City, NY
01.2004

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Administrative Assistant 1/Global Business Travel

American Express (Part Time)
01.2011 - 01.2019

Administrative Conference Services Support

Sullivan & Cromwell
2021 - 2024

Guest Relations/Ticketmaster Sales

Madison Square Garden Company
2011 - 2021

Reservation Agent/Service Express Front Office

The Intercontinental Buckhead
2004 - 01.2011

Associates Degree - Business Administration

LaGuardia Community College

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