
Achieved high levels of patient satisfaction through dedicated care coordination and triage over nine years. Delivered calm and effective responses in challenging situations, improving patient outcomes. Strengthened patient and family relationships through empathetic communication and outstanding service. Enhanced workplace diversity, contributing to a more inclusive environment. Collaborated successfully in team settings while also taking on leadership roles. Leveraged Microsoft Office skills to optimize documentation and communication processes.
Workplace Safety and Joint Commission Regulatory Module
Patient education and counseling
Clinical judgment
Patient and family advocacy
Infection control measures
Microsoft office
IV insertion and medication administration
Care plan development
Telemetry monitoring
Emotional awareness
Documentation and charting