Summary
Work History
Education
Skills
Timeline
Generic
Sashay Ollie

Sashay Ollie

Oklahoma City,OK

Summary

Dynamic professional with extensive experience in guest services at Cedar Fair, excelling in housekeeping supervision and customer assistance. Proven ability to enhance operational efficiency and improve guest satisfaction through effective problem-solving and communication skills. Recognized for implementing innovative cleaning procedures that elevated cleanliness standards and contributed to positive customer feedback.

Work History

House Keeping

Cedar Fair
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Upheld company standards for cleanliness by performing routine housekeeping tasks in all work areas.
  • Collaborated with housekeeping staff to ensure timely room turnover and cleanliness.
  • Coordinated with housekeeping and maintenance departments to address any urgent issues promptly.
  • Restocked housekeeping supplies to maintain inventory levels and support operational efficiency.
  • Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
  • Enhanced housekeeping efficiency by implementing updated cleaning procedures and equipment usage techniques.
  • Trained and assisted individuals with routine housekeeping tasks, meal preparation, dressing and personal hygiene.
  • Promoted and conducted good housekeeping to maintain clean and organized work area.
  • Improved customer ratings by promptly addressing any guest concerns or complaints regarding housekeeping services.
  • Coordinated with housekeeping staff to ensure seamless communication regarding guest room status updates.

Front Desk Agent

Wingate
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.

Cashier

Family Dollar
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Certified Teacher Assistant

KD ACADEMY
  • Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
  • Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.
  • Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
  • Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
  • Established strong relationships with parents through effective communication about their child''s academic progress and behavioral concerns.
  • Implemented differentiated instruction techniques to address diverse learning needs and ensure individual student success.
  • Contributed to school-wide initiatives focused on improving student achievement levels, participating in data-driven decision-making processes, and collaborating on team-based projects.
  • Provided timely feedback on assignments, enabling students to improve their understanding of course material and overall performance.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching skills.
  • Coordinated with parents and teachers to discuss student progress and address concerns.
  • Contributed to development of classroom materials tailored to curriculum, enhancing learning efficiency.
  • Assisted in implementation of school-wide behavior management programs, promoting positive school climate.
  • Implemented technology-based solutions for remote learning, maintaining educational continuity.

Caregiver

HomeInstead
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Education

Center High
Kansas City, MO
05.2020

Skills

  • Housekeeping supervision
  • Facility housekeeping
  • Housekeeping and cleaning
  • Lobby housekeeping
  • Laundry and housekeeping coordination

  • Cash handling
  • Problem-solving skills
  • Guest services
  • Customer service
  • Time management
  • Small group facilitation
  • Verbal communication
  • Parent-teacher communication
  • Classroom safety
  • Behavior modification
  • Child development

  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

House Keeping

Cedar Fair

Front Desk Agent

Wingate

Cashier

Family Dollar

Certified Teacher Assistant

KD ACADEMY

Caregiver

HomeInstead

Center High

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Sashay Ollie