Sashee Sawyer
Waukegan,IL
Summary
Friendly Cosmetologist with 5 years of experience in hair, skin, and nail care services. With a strong ability to provide professional product recommendations to clients. Including treatments, styles, and cuts for their hair type and texture to promote healthy hair and Dedicated to maintaining clean and professional workspaces for customer comfort. Personable and engaging with a passion for building clients' relationships through a creative approach and consistent results with trends and ideas enhancing their self-esteem.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hairstylist
Great Clips
12.2018 - 12.2020
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Hair cut times 16 minutes
- Hair cuts per hour 2.3
- Product sales 5.4 %
- New Guest 17%
- Return Guest 78%
- Resolved problems, improved operations, and provided exceptional service
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Determined appropriate hair treatments based on conditions and textures.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in the register for prompt customer service.
- Educated customers on products to maximize benefits.
- Recorded notes for future reference about customer preferences and services delivered.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Hairstylist/Cosmetologist/Receptionist Assistant
Ulta Beauty Inc.
05.2021 - 01.2022
- Prepared and maintained master calendar, collecting and disseminating general information.
- Managed multi-line telephone system and greeted claimants during office visits.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Oversaw inventory materials monitoring, requisitions, and supply re-stocking.
- Building personal and professional rapport with all guests.
- Providing professional product recommendations as part of all services.
- Learning from a Master Hair Stylist mentor through assisting them 60% of your time.
- Meeting/exceeding all individual sales and productivity goals.
- Assisting in store duties (e.g., filling Salon retail displays and shelves.)
- Adhering to all Salon standards for guest service and cleanliness attending manager led monthly business development meetings to support personal business growth
- Engaging personality to build and maintain strong customer relationships
- Strong listening and verbal communication skills
- Ability to work independently and as part of a team
- Completed safety training and certifications to minimize risk of infection or injury to customers
Key Holder
SalonCentric
03.2022 - Current
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Streamlined opening and closing procedures as integral member of store staff.
- Created financial reports and documentation for review by store management staff.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Rolled out and coordinated strategic plans, realizing sales revenue increase of $[Amount].
Independent Contractor
Everthing Pretty Hair & Beauty Salon
726 Milwaukee Ave Suite D, Gurnee, IL 60031
06.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand the entire project scope.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Researched the latest trends in hair and makeup to stay updated on color, style, and technique.
- Created marketing advertisements to increase awareness of services and boost sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Receiver
Amazon Warehouse
Waukegan, IL
01.2018 - 08.2019
- Kept work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged and secured merchandise in diverse designated areas.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
Front Desk Receptionist
Hampton Inn & Suites By Hilton
06.2021 - 01.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Monitored office supplies by checking inventory and placing orders.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Explained details regarding property to acclimate patrons to resort environment.
- Transcribed phone messages and relayed to appropriate personnel.
- Entered customer data into room system and updated information when patrons changed rooms.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Planned coverage needs and organized services to support incoming special events.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Maintained transaction security by verifying payment cards against identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins, and check-outs.
- Prepared weekly employee work schedules for team members.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud
Education
Cosmetology License - Cosmetology
Empire Beauty School
Vernon Hills, IL11.2019
High School Diploma -
North Chicago High School
171717 Street05.2015
Skills
- New Technique Development
- Hair Cutting and Trimming
- Supply Ordering and Maintenance
- Relationship Building
- Scalp Care
- Hair and Face Analysis
- Decision Making
- Clipper and Trimmer Operation
- Adaptable to Changing Client Needs
- Appointment Scheduling
- Cash Register Operation
- Workstation Cleaning
- Tool, Equipment, and Surface Sanitizing
- Accounting and Billing
- Microsoft Office
- Service Marketing
- Social Media Marketing
- Chemical Application
- Customer Consultation
- Shampooing and Conditioning
- Hair Straightening and Curling
- Payment Processing
- Beauty Treatment Recommendation
Certification
- Cosmetologist License - 2018-2019
- BARBICIDE® COVID-19 Certification-
BARBICIDE - [2022]
BARBICIDE® Certification 2022,
BARBICIDE® - [2022]
Timeline
Independent Contractor
Everthing Pretty Hair & Beauty Salon
06.2022 - Current
Key Holder
SalonCentric
03.2022 - Current
Front Desk Receptionist
Hampton Inn & Suites By Hilton
06.2021 - 01.2022
Hairstylist/Cosmetologist/Receptionist Assistant
Ulta Beauty Inc.
05.2021 - 01.2022
Hairstylist
Great Clips
12.2018 - 12.2020
Receiver
Amazon Warehouse
01.2018 - 08.2019
Cosmetology License - Cosmetology
Empire Beauty School
High School Diploma -
North Chicago High School