Sashell Gobern
Ocho Rios,Jamaica
Summary
Personable and energetic Professional committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Receptionist
Walden Trademark Collection by Wyndham
06.2024 - Current
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Receptionist
Brittania Shipping Services Ltd.
05.2023 - Current
- Checking in guests
- Use of Resco system to check guest accounts and store details and guest information
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Providing satisfactory guest service
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Morning Shift Manager
Golden Loaf Baking Company
06.2024 - 08.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
- Implemented health and safety protocols, maintaining a clean and safe environment for both customers and employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees ensuring that they met the highest food handling standards and are willing to adhere to them continuously.
Snack Steward/Hostess
Brittania Shipping Services Ltd.
11.2022 - 05.2023
- Maintaining a clean and orderly dining area throughout the shift
- Striving to resolve any issues or complaints promptly and satisfactorily
- Communicating any special requests or dietary restrictions to the kitchen
- Providing a warm and friendly greeting to guests and directing them to their tables
- Answering questions about the menu, specials, ingredients, and preparation of food
- Coordinating the pace of service to ensure the guests receive an excellent experience
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Conducted regular quality checks on food items, ensuring freshness and reducing waste by timely rotation of stock.
- Demonstrated strong multitasking abilities by managing multiple tables simultaneously while maintaining friendly demeanor.
- Addressed and resolved spills in dining areas and provided polite guidance around hazards.
Junior Accounting Clerk
Ocean Village Shopping Centre
01.2020 - 01.2022
- Carrying out general administrative duties as required
- Applying attention to detail when entering financial data into systems
- Verifying invoices, matching purchase orders, and maintaining records
- Assisting with all tasks and duties related to the financial management of the supermarket
Hotel Concierge
01.2015 - 01.2018
- Managing reservations and bookings for guests
- Demonstrating extensive knowledge of the local area
- Providing guests with information and recommendations
- Working closely with other departments to ensure a smooth guest experience
- Implementing excellent problem-solving skills when responding to any issues raised
Sales Representative
Grand Bahia Principe
01.2013 - 01.2015
- Effectively engaging with customers to deliver excellent customer service
- Investigating customer needs, and maintaining ongoing communication
- Handling customer inquiries and addressing any issues or complaints professionally
- Understanding pricing strategies, handling objections, and working towards shared goals
Education
Show You Care Customer Training Certificate -
Marella Discovery 2
01.2023
STCW Basic Training Certificate -
Caribbean Maritime University
01.2022
Level 3 in Accounting -
H.E.A.R.T NCTVET
01.2019
Certificate of Excellence in the Dining Room and Bartending -
St. Monicas College
01.2017
Level 3 Certificate in Food and Beverage -
H.E.A.R.T NCTVET
01.2016
Associate Degree - Literatures in English, Law Unit 1, Caribbean Studies, Communication Studies
Moneague Community College
01.2014
Diploma - Achieved 9 CXC Subjects in the following subjects: English A, English B, Social Studies, Information Technology, Principles of Accounts, Spanish, Mathematics, Physics
Iona High School
01.2012
Diploma -
Oracabessa Primary School
01.2007
Skills
- Professional and friendly demeanor
- Problem-solving and decision-making skills
- Excellent verbal and written communication skills
- Strong interpersonal and customer service abilities
- Attention to detail and accuracy in maintaining records
- Proficient in handling phone calls, emails, and inquiries
- Ability to multitask and prioritize responsibilities effectively
- Data Entry
- Multi-line telephone operation
- Typing Speed
- Bookkeeping
- Business operations understanding
- Meeting Coordination
- Expense Reporting
- Office supply inventory control
- Knowledge of reservation systems and booking procedures
- Proficient in using MS Office Suite and other relevant software
References
References are available upon request.
Personal Information
Nationality: Jamaican
Languages
Spanish
Professional Working
Timeline
Receptionist
Walden Trademark Collection by Wyndham
06.2024 - Current
Morning Shift Manager
Golden Loaf Baking Company
06.2024 - 08.2024
Receptionist
Brittania Shipping Services Ltd.
05.2023 - Current
Snack Steward/Hostess
Brittania Shipping Services Ltd.
11.2022 - 05.2023
Junior Accounting Clerk
Ocean Village Shopping Centre
01.2020 - 01.2022
Hotel Concierge
01.2015 - 01.2018
Sales Representative
Grand Bahia Principe
01.2013 - 01.2015
STCW Basic Training Certificate -
Caribbean Maritime University
Level 3 in Accounting -
H.E.A.R.T NCTVET
Certificate of Excellence in the Dining Room and Bartending -
St. Monicas College
Level 3 Certificate in Food and Beverage -
H.E.A.R.T NCTVET
Associate Degree - Literatures in English, Law Unit 1, Caribbean Studies, Communication Studies
Moneague Community College
Diploma - Achieved 9 CXC Subjects in the following subjects: English A, English B, Social Studies, Information Technology, Principles of Accounts, Spanish, Mathematics, Physics
Iona High School
Diploma -
Oracabessa Primary School
Show You Care Customer Training Certificate -
Marella Discovery 2
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