Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sashelyn Sosa

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Customer Service Officer

Boost Mobile
02.2023 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.

Quality Control Inspector

Transcendia
05.2021 - 12.2022
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Collaborated with production staff to establish and meet quality standards
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Production Machine Operator

Transcendia
01.2021 - 05.2021
  • Helped with change-overs and set up to assist with job preparation and production functions.
  • Maintained quality of product by checking labels, packaging and other factors.
  • Monitored machine operation for compliance with policies, procedures and processes.

Cashier

Zara
01.2018 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Model

Rassims
07.2018 - 03.2020
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Promoted products and services by posing for commercials, live shows, and photo shoots.
  • Modeled garments such as dresses, coats, underclothing, and swimwear.
  • Participated in video shoots to promote fashion and beauty products.

Secretary's Assistant

Lawyer Office
04.2016 - 03.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

High School Diploma -

Union High School
Grand Rapids, MI
06.2016

Skills

  • Inbound Call Management
  • Service Recommendations
  • Call Documentation
  • Issue Research

Languages

English
Limited Working
Spanish
Native or Bilingual

Timeline

Customer Service Officer

Boost Mobile
02.2023 - 07.2023

Quality Control Inspector

Transcendia
05.2021 - 12.2022

Production Machine Operator

Transcendia
01.2021 - 05.2021

Model

Rassims
07.2018 - 03.2020

Cashier

Zara
01.2018 - 08.2020

Secretary's Assistant

Lawyer Office
04.2016 - 03.2017

High School Diploma -

Union High School

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Sashelyn Sosa