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Dynamic customer service professional with a proven track record at Hai Ha Money Transfer & Foreign Exchange. Skilled in client relationship management and adept at maximizing sales through effective communication. Known for delivering exceptional customer satisfaction while maintaining high standards of security and problem-solving in fast-paced environments. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating.
Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.


Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I'm name is Alessia, a dedicated individual with experience in the hospitality industry. Proven in delivering exceptional customer service and maintaining high standards of cleanliness, I thrived at Sultans Authentic Turkish Kebab Restaurant/Takeaway as a Customer Service Cashier. Demonstrating reliability, patience, and cash handling expertise, I effectively managed high-pressure situations and supported food safety practices. My approachable demeanor and dedicated work ethic have consistently enhanced customer satisfaction and operational efficiency. I also worked as a Kitchen Hand at the Jellyfish Restaurant in Mapua which was a very busy and fast paced workplace. I have learned to work fast under pressure and adapted critical thinking skills around kitchen health and safety as well as customer handling.

• A seasoned executive and dedicated professional with 6 years of experience in Operation and Customer support.
• Ensured project delivers required benefits within SLA and meeting quality requirements with protocols.
• As per management framework, involved in documentation and successful completion of work within all LOB’s.
• Maintained communication at all levels to facilitate smooth and effective delivery of projects.
• Organized and performed duties as specified by the client or upper-level management.
• Consistent awardee for perfect attendance and going positive customer reviews.
• I have the experience in dealing with passengers through calls, chats and emails of the Customer relation Department dealing with customer complaints pertaining to upgrade device, plans, troubleshooting, damage baggage, flight delays, no show passengers, and inflight complaints and the Post sales call. Having a knowledge of GDS, like Amadeus and World Span. Fast learner, self-motivated, applying methods and technical updates in my day-to-day work with a high degree of attention and commitment to work.

Sashira Hernandez

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Customer Service

Sales Associate

Sales Associate

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High School Diploma -

Medical Assistant

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Customer Service

Sales Associate

Sales Associate

High School Diploma -

Medical Assistant

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