Dynamic Certified Lead Quality Auditor and results-driven leader with a strong analytical mindset and a successful track record in supervising, planning, and managing complex projects with multiple dependencies. Possesses 28 years of extensive experience in Program Management, Client Relationship Management, Software Development, Testing, and Quality Management within the telecommunications sector. Proven ability to enhance operational efficiency and drive quality improvements while fostering strong client relationships. Committed to leveraging expertise to deliver exceptional results and elevate organizational performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior VP – R&D
Lavelle Networks Pvt. Ltd.
08.2022 - 12.2023
Managed complete end-to-end Development, Implementation, Validation, Deployment and release cadence for SD-WAN solution (Software Defined WAN Network)
Handled and initiated 3rd party Security Enterprise applications (Cloudflare/Checkpoint), Cloud Platforms (GCP/AWS/Digital Ocean) for Large Indian BFSI / E-Commerce customer networks
Managed the NetOps (Network Operations) which is L4 Technical Support L4 team
Managed Technical Documentation and Release management team
Handled and worked closely with External stakeholders (Enterprise Customers, Partners, Investors)
Worked closely with cross-functional teams (Product, Customer Support, Customer Success, Sales and Pre-sales)
Managed an ODC (Off-shore development Centre ), team size 20
Led strategic initiatives to enhance operational efficiency and drive revenue growth.
Mentored senior leadership team, fostering a culture of collaboration and innovation.
Developed and implemented comprehensive business strategies aligned with organizational objectives.
Streamlined processes to optimize resource allocation and improve overall project delivery timelines.
Established performance metrics to evaluate progress towards strategic goals and enhance accountability across departments.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
Conducted market analysis to identify emerging trends, informing product development strategies.
Collaborated with cross-functional teams to ensure alignment on key strategic priorities and goals.
Spearheaded change management initiatives, facilitating smooth transitions during organizational restructuring.
Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
Managed a team size of 45+, with 5 Direct reportees (Senior Director/Director/Product Architect)
Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
Networked with customers, prospects and partners at conferences and trade shows.
Established and maintained strong relationships with customers, vendors and strategic partners.
Devised and presented business plans and forecasts to board of directors.
VP – Quality
Sonim Technologies Pvt. Ltd.
01.2017 - 03.2022
Managed complete end-to-end rugged handset system validation for the North American, Canadian, Europe, Mexico, Australia and South America Operators
Led cross-functional teams to drive strategic initiatives and enhance operational efficiency.
Managed 3rd party applications, tools validation, SCOUT, MCPTT, PTT and rugged accessories for all major operators
Developed and implemented innovative solutions to optimize project outcomes and resource allocation.
Mobile Automation strategy implemented helped to achieve 25 -30% ROI
Spearheaded process improvement initiatives that streamlined operations and reduced costs significantly.
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Evaluated hiring, firing, and promotions requests.
Consolidated vendors and renegotiated contracts to optimize costs.
Handled a team of 150+ across the Globe with 10 direct reportees (Manager/Senior Manager)
Handled a Off-shore field test teams through partners across the Global markets
Identified and worked with external partner to achieve ISO9001:2015 QMS for the Organization
Closely worked with Quality peer teams (China & USA), Product Managements, Customer Support teams
CEO & Co-founder
Breakpath Information Technology Pvt. Ltd.
07.2009 - 09.2014
Led establishment of the organization from scratch with Wireless Lab with focus on testing of 2G/2.5G/3G/4G mobile applications / Devices/ Network Elements / VAS and content
Directed strategic initiatives to enhance operational efficiency and drive company growth.
Managed financial planning, budgeting, and resource allocation to optimize profitability and sustainability.
Established partnerships with key stakeholders to expand service offerings and market reach.
Spearheaded an entire gamut of operations across multiple departments entailing IT, HR, Finance and Business Development;
Drove strategic initiatives for enhancing the testing capability of Wireless Lab and achieving profitability metrics for the organization
Managed the wireless network through a replication of real service provider network for performing real-time network tests and customizable testing as per specific requirements; ensuring the provision of effective solutions for field tests and interoperability of devices and network elements
Ensured the provision of cost effective, end-to-end verification and validation solutions for Next Generation Mobile Devices and Applications
Led the IT operations of the organization for the development, testing and training on Symbian, Android, Windows Mobile and Linux User Equipment, Features and Applications
Built a team of Engineers from 10 to 100+ with extensive experience in development and testing services
Director – Verification and Validation
Trianz Consulting Pvt. Ltd.
02.2009 - 07.2009
Validation Manager
Intel Technology India Pvt. Ltd.
01.2005 - 01.2007
Inherited problematic and unfinished projects, applied solutions-building strategies to drive key projects to completion, while continuously developing Quality Assurance (QA) processes; ramped up Return on Investment (ROI) by 33% through these initiatives
Recommended changes to the testing tools; increased efficiency by 30-40%, reduced cost by 20-30% and improved ROI by 30-40%
Associate Director - Content and Marketing at Sugarbox Networks (Margo Networks Pvt Ltd)Associate Director - Content and Marketing at Sugarbox Networks (Margo Networks Pvt Ltd)