Sashoy Redmond
Hartford,CT
Summary
Skilled multitasker with superior work ethic, teamwork, problem-solving, and organizational skills. Successfully manages multiple priorities with a positive attitude. Demonstrates willingness to take on added responsibilities to meet team goals. Highly reliable and dedicated team player with strong organizational skills, empathy, and understanding. Seeking a responsible career opportunity in the Human Services and Administrative field to utilize education, training, and acquired skills for significant contribution to company success with a resourceful approach.
Overview
13
13
years of professional experience
Work History
Intern, Case Manager
Mayor’s Initiative for Reentry Affairs (MIRA)
- Assisted new and existing applicants with the assessment process for community reentry
- Created and audited folders for each client for record-keeping purposes as well as follow-ups
- Liaisoned with agencies that provided assistance programs that aligned with the resources offered by MIRA for the reentry population
- Connected applicants via referral to community agencies relative to their needs
- Participated in virtual seminars and panel discussions from different divisions that are relative to the program run by MIRA.
Substitute Teacher
ESS
01.2024 - Current
- Fill in for an absent teacher
- Assign, explain, teach and assist students with tasks from the teacher’s lesson plan
- Take attendance and submit to main office in accordance with the school’s policy and requirements
- Assign and explain homework as needed
- Monitor student’s conduct and behavior whilst maintaining order in a respectful and non-discriminatory manor to all
- Document daily notes as needed
- Participate in keeping student’s safe and in alignment with the school’s safety policies and procedures, during fire drill, bomb threat, lockdown, shelter in place drills or any form of emergency evacuation that is presented
- Assist, support, encourage and engage students with assignments, discussions and classroom activities
- Monitor Test-Taking
- Dismiss students in accordance with the school’s procedures
- Provide teacher with an up to date report of what happened in class during their absence.
Residential Specialist II
Mental Health Connecticut (MHC)
10.2021 - Current
- Engage with persons in recovery to ensure they participate in programs and activities
- Document all activities, communications, and encounters with individuals in recovery according to a service contract and MHC requirements
- Ensure the safety of individuals in their residences through proper supervision of assigned program sites including being aware of necessary treatment issues
- Teach and assist Activities of Daily Living (ADL) skills to maintain a clean and orderly environment
- Act as a liaison with the individuals' therapists, referral sources, and community agencies
- Monitor the safety of individuals in recovery in their residences through proper supervision of the sites ensuring the maintenance of safe and healthy facilities
- Follow-up on Individualized Recovery Plans (IRPs) with participants in recovery experiencing chronic mental health and co-occurring conditions
- Identify and refer individuals to appropriate community supports and resources advocating for and supporting individual-centered preferences
- Monitor and document the self-administration of medications, noting any refusal, resistance, reactions, errors, or special conditions
- Communicate immediate concerns with supervisory staff
- Develop and maintain confidential charts through accurate and timely documentation of daily progress, behaviors, unusual incidents, or emergency events
- Communicate immediate concerns with supervisory staff
- Develop and design content and objectives for educational and wellness-related group discussions and activities
- Encourage participation, coordinate schedules, and gather the materials needed for the discussion or activity
- Implement and facilitate ongoing group activities and discussions with program participants
- Provide community-based or program site coverage when necessary
- Often assist beyond scheduled hours to provide essential coverage
- Assist in obtaining and maintaining entitlements for individuals in recovery
- Collaborate and maintain cordial relations with DMHAS and other community agencies.
Broker Compliance Specialist
Cartus
01.2017 - 08.2020
- Audited and confirmed company referrals from respective brokers for relocation and real estate purposes through referral databases and emails
- Managed the Corporate Sale Approval, Broker Update, Broker Registration Referral Follow-Up, and Broker Registration Referral Confirmations Router Boxes electronically
- Updated system database with same-day referrals
- Performed follow-up inquiries to brokers on outstanding and invalid referrals using the system database
- Routed specific tasks request to appropriate team members
- Inputted Listing information using given program software such as ATLAS, HEM, and HomeSale
- Created and assigned files to team members through the system database
- Completed auto-fail reports in the assigned computer program
- Managed sales tasks for the listing and purchasing of homes for customers whilst updating the system database accordingly through HEM program software
- Researched and updated respective system databases with additional information as needed and completed other assigned duties.
Front Office Coordinator
R&W Staffing
04.2016 - 07.2016
- Handled all calls professionally and quickly with up to six(6) lines
- Performed data entry by inputting and updating information on the system database
- Handled office administration tasks on an as-needed basis
- Performed inside sales calls
- Scheduled and conducted interviews
- Managed the applicant flow and prepared applicants/candidates for interview
- Filled job orders for clients upon request
- Processed all office visitors professionally and courteously, meet and greet
- Performed quality control checks on associates and administered proper skills testing
- Assisted with recruiting efforts as appropriate.
Customer Service Representative
Eastern Account System
12.2013 - 03.2016
- Received incoming calls and performed outbound calls to current and past-due accounts of customers
- Provided detailed billing breakdown to customers and expedited payments through different program software such as Einstein, CSG, Vision, CMS, ICOM, and Live Vox for Time Warner Cable, Xfinity, and Spectrum
- Negotiated and set up payment arrangements as needed with customers
- Noted the result of every call in a time-efficient manner.
Certified Nursing Assistant
New England Home Care
09.2013 - 12.2013
- Assisted patients with personal hygiene and grooming functions, including showering, as well as nail, hair, and mouth care
- Performed meal preparation and light housekeeping duties
- Provided companionship via verbal communication and physical activities with patients.
Cashier
BJ’s Wholesale Club
07.2011 - 12.2013
- Scanned customer purchases and processed cash credit and debit card transactions
- Assisted member customers in locating desired merchandise
- Performed a variety of sales, customer service, and inventory control duties
- Acted as Interim Demo Supervisor
- Showcased, organized, checked, and monitored the jewelry department.
Education
Bachelor of Health Science, Human Services -
University of Bridgeport
Associate Degree - Human Services -
Housatonic Community College
Bridgeport, CTCertified Nurses Aide, C.N.A. -
Training Direct
Bridgeport, CT01.2012
Skills
- Microsoft Office Suite – Experience using MS Word, Excel, Access, and Outlook
- Teamwork and Collaboration
- Problem-Solving
- Quick Learner
- Computer Skills
- Multitasking and Organization
- Goal-oriented mindset
- Interpersonal and Social Skills
- Attention to Detail
- Client Relationships
- Professionalism and Etiquette
- Outstanding communication skills
- Records administration
- Analytical Skills
- Continuous Improvement
- Goal Setting
- Adaptability
- Active Listening
- Time Management
- Complex Problem-Solving
- Administrative tasks
- Recordkeeping & Database Management
- Telephone Etiquette
- Job shadowing
- Clerical & Administrative Support
- Operations Support
Timeline
Substitute Teacher
ESS
01.2024 - Current
Residential Specialist II
Mental Health Connecticut (MHC)
10.2021 - Current
Broker Compliance Specialist
Cartus
01.2017 - 08.2020
Front Office Coordinator
R&W Staffing
04.2016 - 07.2016
Customer Service Representative
Eastern Account System
12.2013 - 03.2016
Certified Nursing Assistant
New England Home Care
09.2013 - 12.2013
Cashier
BJ’s Wholesale Club
07.2011 - 12.2013
Intern, Case Manager
Mayor’s Initiative for Reentry Affairs (MIRA)
Bachelor of Health Science, Human Services -
University of Bridgeport
Associate Degree - Human Services -
Housatonic Community College
Certified Nurses Aide, C.N.A. -
Training Direct
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