Summary
Overview
Work History
Education
Skills
Timeline
Generic

SASI M PEDDADA

Jacksonville,FL

Summary

Seasoned Delivery Leader with a proven track record at DOC and Fiserv, showcasing expertise in automation tools like Selenium and Playwright, and exceptional team leadership. Achieved a 95% adherence to project timelines through effective planning and stakeholder management. Skilled in cross-functional coordination and mentoring, driving project success and operational excellence.

Overview

23
23
years of professional experience

Work History

QA Delivery Leader

DOC
06.2024 - Current
  • Company Overview: The New York City Department of Correction (DOC) is committed to ensuring a safe and supportive environment while offering individuals in its care the necessary resources to successfully reintegrate into their communities
  • The department handles the custody and care of individuals mandated by the courts, whether they are awaiting trial or serving sentences for one year or less
  • As part of its regular operations, DOC conducts various audits and inspections to meet legal and regulatory requirements
  • These audits focus on physical and safety conditions, as well as compliance with operational processes, with particular emphasis on fire safety and environmental health
  • Audit and Inspection Management System (AIMS): The AIMS project involves the development and deployment of a fully functional application that aligns with DOC’s operational and technical needs
  • Deployment & Test Process: Define processes for deployments and testing cycles
  • Stakeholder Engagement: Demonstrate tested features to business teams, gather feedback, and implement necessary changes
  • Test Data Management: Create and manage test data for various workflows
  • Documentation & Feedback: Collaborate with business stakeholders to present documentation, test artifacts, and working solutions, incorporating their feedback
  • Test Monitoring & Process Improvement: Oversee testing activities, review test cases, and provide feedback to improve the process
  • Progress Reporting: Provide regular test result reports and updates to stakeholders, tracking project progress
  • Defect Management: Test the application for edge cases and report defects
  • Automation: Automate frequently used features and integrate them into smoke and regression testing suites and configured to run over night to reduce regression testing time by 40%.
  • Risk Management: Communicate testing updates, progress, potential risks, and provide solutions to mitigate those risks
  • Data Migration Validation: Ensure data integrity by validating the migration process, confirming that the new system properly reflects migrated records and processes in-progress records
  • Team Leadership: Guide and support the team towards achieving project goals, offering coaching and monitoring their progress
  • The New York City Department of Correction (DOC) is committed to ensuring a safe and supportive environment while offering individuals in its care the necessary resources to successfully reintegrate into their communities
  • The department handles the custody and care of individuals mandated by the courts, whether they are awaiting trial or serving sentences for one year or less
  • As part of its regular operations, DOC conducts various audits and inspections to meet legal and regulatory requirements
  • These audits focus on physical and safety conditions, as well as compliance with operational processes, with particular emphasis on fire safety and environmental health

QA Delivery Leader

North Carolina HHS
02.2024 - 06.2024
  • Company Overview: The North Carolina Department of Health and Human Services (NCDHHS) is responsible for overseeing the delivery of health and human services to all residents of North Carolina, with a particular focus on the state's most vulnerable populations, including children, the elderly, individuals with disabilities, and low-income families
  • The Department collaborates closely with healthcare professionals, community leaders, advocacy groups, local, state, and federal agencies, and other key stakeholders to ensure these services are effectively provided
  • Requirement Analysis & Documentation: Analyze and confirm requirements with the business, ensuring clear documentation
  • Test Artifact Creation: Develop essential test artifacts such as test plans, strategies, and test case templates
  • Deployment & Test Process Definition: Establish processes for deployment and testing cycles to ensure smooth execution
  • Feature Demonstration & Feedback: Present certified features to business teams, gather feedback, and implement necessary changes
  • Test Data Management: Provided 120 new profiles Test Data created and configured for different facilities in 3 hours to start UAT.
  • Agile Meetings: Conduct daily stand-up meetings, backlog grooming, sprint planning, sprint reviews, and sprint retrospectives
  • Test Process Monitoring & Improvement: Oversee the testing process, review test cases, and provide actionable feedback for continuous improvement
  • Progress Reporting: Share regular updates and test result reports with stakeholders, tracking progress
  • Defect Reporting: Test the application for edge cases and report defects as needed
  • Automation & Regression: Automate frequently used features and incorporate them into smoke and regression testing suites which reduced testing timelines by 30%.
  • Risk & Progress Communication: Provide updates on testing, progress, and potential risks, offering solutions to mitigate issues
  • Data Migration Validation: 12 Million records across various tables are validated for Data integrity and Accuracy in 3 days.
  • Team Leadership: Guide and support the team towards project goals, offering coaching, support, and monitoring work progress
  • The North Carolina Department of Health and Human Services (NCDHHS) is responsible for overseeing the delivery of health and human services to all residents of North Carolina, with a particular focus on the state's most vulnerable populations, including children, the elderly, individuals with disabilities, and low-income families
  • The Department collaborates closely with healthcare professionals, community leaders, advocacy groups, local, state, and federal agencies, and other key stakeholders to ensure these services are effectively provided

QA Delivery Lead

DCWP
07.2021 - 02.2024
  • Company Overview: Over 45,000 businesses across more than 40 industries can now obtain licenses or make changes, while the system also enforces key consumer protection, licensing, and workplace laws
  • The Business Automation application is built on Microsoft Dynamics 365 CRM and includes workflows for each division— such as Fiscal, Legal Adjudication, and Enforcement—allowing them to review and approve license applications before the licenses are issued
  • The system integrates with multiple other systems, including DMV, 311, ECB, HRA, DOTF, Exam Builder, and more, to verify and update licensee details prior to issuing licenses
  • Requirements Gathering & Stakeholder Collaboration: Interfaced with 40+ business categories, to understand and discuss requirements
  • Led daily interactions with business analysts to gather functional specifications
  • Training & Feature Release: Released new features to client teams, followed by comprehensive training on utilizing them
  • Facilitated ongoing client engagement and adoption of new capabilities
  • Project Management & Coordination: Managed QA processes, project documentation, budgets, and release schedules
  • Delivered timely project updates, estimates, and progress reports to stakeholders
  • Testing & Data Management: Provided test data and scenarios for UAT across all business divisions
  • Conducted regular audits and troubleshooting to resolve database issues, enhancing system reliability
  • Designed and executed automated tests using Selenium & Playwright for web applications and data migration
  • Process Improvement & Automation: Collaborated with development teams to refine release processes, resulting in streamlined workflows
  • Led automation efforts, updating suites to execute and send results after each build
  • Data Visualization & Reporting: Developed dashboards and reports using Tableau, offering valuable insights for leadership and stakeholders
  • Trained teams on interpreting Power BI reports to enhance decision-making
  • Created and managed Jira dashboards to track project metrics and progress
  • Agile & Scrum Management: Actively participated in Scrum meetings, including stand-ups, sprint planning, demos, and backlog grooming
  • Led defect triage meetings, ensuring issues were resolved swiftly and effectively
  • Tool Utilization & Collaboration: Utilized Azure DevOps for progress tracking and reporting
  • Automated application and complaint creation processes with test data stored in Excel/CSV formats
  • Over 45,000 businesses across more than 40 industries can now obtain licenses or make changes, while the system also enforces key consumer protection, licensing, and workplace laws
  • The Business Automation application is built on Microsoft Dynamics 365 CRM and includes workflows for each division— such as Fiscal, Legal Adjudication, and Enforcement—allowing them to review and approve license applications before the licenses are issued
  • The system integrates with multiple other systems, including DMV, 311, ECB, HRA, DOTF, Exam Builder, and more, to verify and update licensee details prior to issuing licenses

QA Manager

BCBS Florida
03.2018 - 07.2021
  • Company Overview: Real-Time Payment Solutions for Florida Blue, PPX is a critical component of Florida Blue’s infrastructure, providing the entire payment collection process is streamlined, secure, and real-time, allowing Florida Blue to offer its customers smooth and efficient experience, regardless of the channel they use to make payments for binder and premium payments
  • It enables seamless and efficient payment transactions, ensuring that users across different platforms have consistent and reliable access to payment capabilities
  • People Management & Team Leadership: Led QA and End-to-End (E2E) teams, overseeing their daily activities and ensuring efficient testing workflows
  • Led defect triage meetings, closely tracking and following up on defects until resolution
  • Deployment & Release Management: Oversaw the deployment and validation of new application features into production, ensuring smooth transitions
  • Managed release schedules, documentation, and project resources to align with key milestones and deadlines
  • Coordinated with cross-functional teams to integrate PPX features and services into other applications, optimizing their capabilities
  • Automation & Continuous Integration: Committed and scheduled automation suite runs in Jenkins, ensuring tests executed automatically after every code check-in
  • Managed the integration of new and updated automation scripts, ensuring consistency and coverage across platforms
  • Reporting & Data Analytics: Developed and managed Power BI reports and dashboards, providing valuable insights and performance metrics for stakeholders
  • Created custom SQL queries to extract, manipulate, and analyze data from the Microsoft Access database, improving data accuracy and reporting efficiency
  • Utilized Tableau to develop reports and train team members on interpreting data, further enhancing reporting effectiveness
  • Documentation & Communication: Documented and communicated release notes, providing clear instructions and essential information for stakeholders and end-users
  • Reviewed software documentation, including specifications, designs, and test plans, ensuring accuracy and completeness
  • Project Tracking & Coordination: Spearheaded the tracking of project milestones and deliverables via Rally, ensuring alignment with Agile practices; achieved a 95% adherence rate to timelines across 12 cross-functional team members throughout the project
  • Provided timely updates on project metrics, team performance, and customer satisfaction for management
  • Ensured seamless data flow between environments by loading production invoices and member information to QA and Stage databases for API testing
  • Real-Time Payment Solutions for Florida Blue, PPX is a critical component of Florida Blue’s infrastructure, providing the entire payment collection process is streamlined, secure, and real-time, allowing Florida Blue to offer its customers smooth and efficient experience, regardless of the channel they use to make payments for binder and premium payments
  • It enables seamless and efficient payment transactions, ensuring that users across different platforms have consistent and reliable access to payment capabilities

QA Manager

Fiserv
12.2011 - 03.2018
  • Company Overview: Online Banking Applications, Small Biz, Complete Connect and Client Connect Bank of America Applications
  • These projects focus on developing and maintaining applications used by Internet banking users to make payments and schedule future bill payments
  • The applications are integrated with multiple banks and financial institutions (FIs) across the United States, providing seamless, real-time payment processing capabilities for consumers
  • Testing and Validation: Managed the agile ceremonies, including daily stand-ups, weekly reviews, and end-of-sprint retrospectives, fostering team collaboration and ensuring consistent delivery
  • Client Management & Communication: Acted as the Single Point of Contact (SPOC) for clients, maintaining clear and consistent communication regarding product quality, updates, patches, and releases
  • Engaged in face-to-face interactions with key clients like Bank of America (BofA) and other financial institutions, informing them of product details and preparing their teams for User Acceptance Testing (UAT) and providing ongoing support
  • Product & Application Management: Led a major migration project from Zashpay to Popmoney, ensuring a seamless transition without data loss or application downtime
  • Successfully migrated user details, accounts, balances, and contacts
  • Identified and triaged issues, ensuring smooth org-wide implementation
  • Financial Management & Estimation: Prepared financial estimates and requirements for the next three months, based on the planned work delivery and resource allocation
  • Developed and managed project budgets, tracking costs, schedule variances, and ensuring projects were delivered on time and within budget
  • Project Planning & Documentation: Created comprehensive project plans, covering the entire project lifecycle from work acceptance, development, testing, certification, and delivery of features and updates
  • Maintained and reviewed release documentation, ensuring all details were up-to-date and stored in a centralized repository for future reference
  • Developed project assets, including Subject Matter Expert (SME) documents, technical documents, and knowledge transfer (KT) recordings
  • Risk Management & Reporting: Prepared and maintained logs for project risks, disaster recovery plans, and backup strategies, ensuring a proactive approach to project issues
  • Tracked project performance through key metrics like productivity, customer satisfaction, cost, and schedule variance, providing regular updates to stakeholders
  • Cost Optimization & Efficiency: Successfully managed multiple projects simultaneously, ensuring timely and successful delivery
  • Implemented a dedicated QA team for the top 10 clients, reducing project costs by 30% while maintaining high-quality standards
  • Online Banking Applications, Small Biz, Complete Connect and Client Connect Bank of America Applications
  • These projects focus on developing and maintaining applications used by Internet banking users to make payments and schedule future bill payments
  • The applications are integrated with multiple banks and financial institutions (FIs) across the United States, providing seamless, real-time payment processing capabilities for consumers

Project Manager

Fiserv
08.2007 - 12.2011
  • Company Overview: Agent Web Product, Fast Track, Smart Connection, Client Implementations
  • Key Features & Functionalities: Biller Site Integration: Integrated with over 4,000 biller sites across the USA, enabling customers to pay a variety of bills (utilities, insurance, mortgages, etc.) through a unified payment platform
  • Payment Processing: Facilitated secure, real-time processing of payments for customers, ensuring smooth and timely transactions
  • Payment Remittance: Enabled correct and prompt payments to billers on behalf of users, with automated monthly cycles
  • Service Transition to Fiserv: The project transitioned from Bill Matrix to Fiserv, expanding payment services and enhancing operational efficiency
  • Testing & Quality Assurance: Extensive testing was performed to ensure that the integrations with biller sites were seamless and exact
  • Load and performance testing were conducted to ensure that the system could handle high volumes of transactions each month, especially during peak payment periods
  • Key Responsibilities & Achievements: Team Management & Coordination: Recruited and managed onshore and offshore teams, including developers, testers, and database (DB) developers, ensuring balanced workloads and efficient communication
  • Coordinated knowledge transfer between onshore and offshore teams, helping with smooth collaboration and effective teamwork across locations
  • Successfully scaled the team from 4 to 52 members within 18 months, significantly increasing team capacity and earning the trust of clients
  • Project Delivery & Migration: Led the delivery of multiple IVR (Interactive Voice Response) applications, providing both English and Spanish versions to meet diverse client needs
  • Orchestrated the migration of 16 new applications to production within a tight 60-day deadline, including web applications, I-Portals, agent web applications, and remittance files with custom formats
  • Achieved 0 UAT bugs reported, demonstrating flawless execution and thorough testing
  • Received Employee of the Year recognition for successful migration, highlighting dedication, leadership, and results
  • Process Improvement & Efficiency: Implemented Fiserv processes, conducted audits, and established controls for data security and operational efficiency, ensuring smooth and compliant workflows
  • Reduced development and defect lifecycle times across multiple projects, increasing the speed of application releases for all billers
  • Introduced an Excel-based configurable automation framework that helped reduce delivery time
  • Infrastructure & Environment Setup: Built servers and environments offshore, enabling teams to work efficiently and effectively from remote locations, improving project timelines
  • Managed both onshore and offshore teams to ensure coordinated work, supporting seamless communication and high-quality deliverables
  • Agent Web Product, Fast Track, Smart Connection, Client Implementations
  • Key Features & Functionalities: Biller Site Integration: Integrated with over 4,000 biller sites across the USA, enabling customers to pay a variety of bills (utilities, insurance, mortgages, etc.) through a unified payment platform
  • Payment Processing: Facilitated secure, real-time processing of payments for customers, ensuring smooth and timely transactions
  • Payment Remittance: Enabled correct and prompt payments to billers on behalf of users, with automated monthly cycles
  • Service Transition to Fiserv: The project transitioned from Bill Matrix to Fiserv, expanding payment services and enhancing operational efficiency

Project Leader

Syntel International
09.2006 - 08.2007
  • Company Overview: The CRO project provides customers with the ability to access, view, and manage business information anytime, anywhere, through an internet-based platform
  • The system includes multiple types of reports - standard, sensitive, and level 3 - which offer customers comprehensive insights into their business data
  • Additionally, it provides functionalities such as saving, downloading, and scheduling reports to suit customer needs and preferences
  • Ensured that the system met performance standards and could handle high traffic volumes, especially when generating large or complex reports
  • Conducted security testing to verify that access control measures were effective, and that sensitive data was properly protected
  • Recruited, ramped up, and provided comprehensive training for the QA team, ensuring all members were equipped to handle project requirements and testing processes effectively
  • Actively coached and guided teams to foster strong communication and collaboration and quickly removed impediments to maintain project momentum
  • Actively took part in requirements and design sessions with stakeholders and other companies, taking ownership of requirements to ensure clarity and alignment with project goals
  • Led design discussions with project coordinators (e.g., FedEx) to find and address issues in the requirements, ensuring quality deliverables
  • Analyzed Business Requirement Specifications (BRS) and IT design documents, ensuring that all business and technical needs were clearly captured and understood
  • Moderated change requests and enhancements through to Go-Live, ensuring all changes were properly evaluated, documented, and communicated to the relevant teams
  • Oversaw the release process, ensuring smooth transitions from development to testing, and coordinated the deployment of updates
  • Monitored the progress of the team, proactively finding potential roadblocks and working with stakeholders to resolve issues in a timely manner
  • Provided regular status updates to management and stakeholders, ensuring transparency and keeping everyone aligned with project timelines and milestones
  • Led test case reviews, ensuring they aligned with the business requirements and were comprehensive enough to cover all scenarios
  • Prepared and executed test plans and test strategies, including performing load and performance testing to ensure system scalability and performance
  • Verified data accuracy in reports and databases, ensuring consistency across different data sources and confirming report downloads were correct
  • Conducted User Acceptance Testing (UAT), collaborating with end-users to ensure the product met their needs and expectations
  • Ensured thorough and regular status reporting on a daily, weekly, and release-wise basis to management and stakeholders, providing updates on testing progress, issues, and resolutions
  • Maintained detailed documentation for test cases, test results, and any changes or updates made throughout the project lifecycle
  • The CRO project provides customers with the ability to access, view, and manage business information anytime, anywhere, through an internet-based platform
  • The system includes multiple types of reports - standard, sensitive, and level 3 - which offer customers comprehensive insights into their business data
  • Additionally, it provides functionalities such as saving, downloading, and scheduling reports to suit customer needs and preferences

Senior Programmer

Accenture Services Pvt Ltd
05.2005 - 09.2006
  • Company Overview: Customer Service Center
  • SAB 3.0 Voucher Validation / Redemption
  • The SA Benefits program is designed to increase customer satisfaction and drive higher annuity volume in Microsoft licensing programs
  • This project has been localized in 23 languages, Deals with VVR, CSC databases, Performance Testing done using Load Runner
  • Regression testing (VVR 2.1) Scripts Executed with Rational
  • Test Plan, Test case preparation and execution on almost all OS and browsers available at that time
  • Review and analysis BRS, IT design document
  • The web application manually tested on all planned OS and Browsers
  • Rational scripts are recorded and executed
  • Coordinated Functional, Integration, Database, Smoke and Regression testing
  • Production Monitoring and support
  • Load testing performed with LoadRunner
  • Customer Service Center
  • SAB 3.0 Voucher Validation / Redemption
  • The SA Benefits program is designed to increase customer satisfaction and drive higher annuity volume in Microsoft licensing programs
  • This project has been localized in 23 languages, Deals with VVR, CSC databases, Performance Testing done using Load Runner
  • Regression testing (VVR 2.1) Scripts Executed with Rational

Software Engineer

Nihar Info Global Ltd
10.2001 - 05.2005
  • Sales, Inventory and Administration web application
  • Builders and Tradesman insurance application
  • Requirement Analysis
  • Creating code modules and developing functional web pages
  • Test Case Writing & Test Data Preparation
  • Automation Scripts preparation & Execution
  • Promote Code for Prod Servers
  • Refactored legacy code bases for improved maintainability, paving the way for easier future updates.

Education

Certified Personal Software Process (PSP) And Team Software Process (TSP) - Process Quality Engineering

Carnegie Mellon University
08.2005

MBA - IT & Systems

Andhra University
Visakhapatnam
09.2001

Honors Diploma in Network Centered Computing - Information Technology

NIIT
India
08.2000

Bachelor of Commerce - Commerce

Andhra University
Visakhapatnam
06.1999

Skills

  • Hands-on experience in Development and QA testing
  • Proficient in using various automation tools
  • Planning, Reporting
  • Project Coordination
  • HP Quality Center
  • Azure
  • Rally
  • Proven ability to build and manage multiple teams
  • Monthly billing and vendor management
  • Project Management
  • Deployments
  • Coaching and mentoring
  • Dynamics 365
  • Cross-functional coordination
  • Scrum master
  • C#Net, VBNet, ASPNet
  • JavaScript
  • TypeScript
  • Playwright, QTP,SAHI, Selenium, Cypress
  • Postman, SoapUI
  • Burp Proxy
  • IBM AppScan
  • LoadRunner 80, JMeter, StresStimulus

Timeline

QA Delivery Leader

DOC
06.2024 - Current

QA Delivery Leader

North Carolina HHS
02.2024 - 06.2024

QA Delivery Lead

DCWP
07.2021 - 02.2024

QA Manager

BCBS Florida
03.2018 - 07.2021

QA Manager

Fiserv
12.2011 - 03.2018

Project Manager

Fiserv
08.2007 - 12.2011

Project Leader

Syntel International
09.2006 - 08.2007

Senior Programmer

Accenture Services Pvt Ltd
05.2005 - 09.2006

Software Engineer

Nihar Info Global Ltd
10.2001 - 05.2005

Certified Personal Software Process (PSP) And Team Software Process (TSP) - Process Quality Engineering

Carnegie Mellon University

MBA - IT & Systems

Andhra University

Honors Diploma in Network Centered Computing - Information Technology

NIIT

Bachelor of Commerce - Commerce

Andhra University

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