Sasid Teadwatanasuk
Casselberry,FL
Summary
Self-motivated with a strong interest with security and networking. Talented in technical writing, documentation and reporting with 9 years previous experience in the aerospace field. Looking for the opportunity to grow skills in cyber security and IT analysis consulting area and develop engineering and implementation skills.
Overview
14
14
years of professional experience
Work History
Data Repair Analyst
Granite Telecommunications LLC
Orlando , Florida
01.2022 - Current
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Analyzed user accounts and came with the resolutions that would best help their business by looking at the amount of data they need versus the cost they are paying.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Researched and recommended network and data communications hardware and software.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Coordinated with network engineers, business analysts, and project managers to streamline resolutions for businesses.
Seminole Coconut Creek Casino
Coconut Creek, Florida
03.2016 - 12.2020
- Trained new servers in company policies, guest service standards, and best practices
- Supported team consistently, helping with hostess, food delivery and bussing needs
- Achieved sales quotas through consistently promoting high-profit items and daily specials.
- Assisted mangers in reaching sales goals as well as customer service metrics.
- One of the highest sales in all of the serving team.
- Received multiple awards in guests services as well as employee of the month.
Technical Librarian Assistant
Velocity Aerospace
06.2008 - 05.2017
- Leveraged technical prowess to adopt and master library-specific software and equipment
- Performed administrative duties, including answering phones, sorting mail, filing, and word processing
- Contributed to digitizing projects, converted over 800 hard copy publications to electronic viewable documents
- Supported librarians in maintaining technical library and keeping over 1000 documents up to date.
Education
Bachelors of Science - Information Technology
University of Central Florida
Orlando, FL08.2021
Associates of Arts -
Broward Community College
Coconut Creek, FL08.2018
Skills
- HTML, CSS, JavaScript, MySQL
- Python, Java, C, MARIE
- Strong Technical Writing and Technical Documentation
- Base Design of Networks, TCP/IP OSI model, routers and switches
- Microsoft office suite
- IT test out certified
- Cisco Packet Tracer Certified
- Windows Server, Active Directory
Timeline
Data Repair Analyst
Granite Telecommunications LLC
01.2022 - Current
Seminole Coconut Creek Casino
03.2016 - 12.2020
Technical Librarian Assistant
Velocity Aerospace
06.2008 - 05.2017
Bachelors of Science - Information Technology
University of Central Florida
Associates of Arts -
Broward Community College
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