Summary
Overview
Work History
Education
Skills
Timeline
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Sasiona Davenport

Inbound/Outbound Que Associate
Chickasaw

Summary

Professional with proven expertise with 10 year experience in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.

Overview

10
10
years of professional experience

Work History

Customer Support Specialist

Verizon Wireless
03.2017 - Current
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Reduce call handle time, allowing for more customer inquiries to be resolved each day.
  • Resolves customer complaints with empathy and patience, restoring client confidence in company.
  • Enhance client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provide timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Utilizes CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.

Customer Service Representative

OptumRx
06.2015 - 01.2017
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

High School Diploma

Vigor High School
Prichard, United States
05-2015

Skills

Complaint handling

Quality assurance

Analytical thinking

CRM software

Payment processing

Technical troubleshooting

Team collaboration

Multitasking and organization

Problem-solving abilities

Help desk support

Live chat support

Call center experience

Timeline

Customer Support Specialist

Verizon Wireless
03.2017 - Current

Customer Service Representative

OptumRx
06.2015 - 01.2017

High School Diploma

Vigor High School

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Sasiona DavenportInbound/Outbound Que Associate
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