Overview
Work History
Education
Skills
Timeline
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Sasipriya Vejendla

Lafayette,LA

Overview

1
1
year of professional experience

Work History

Administrator Cum Customer/Tech Support

Wipro Technologies
10.2021 - 10.2022
  • Project: Storage: Hybrid Cloud
  • I've had 1 year of experience in the VxRail product as customer/tech support for the client Dell Technologies (Dell EMC). I used to follow the SOPs to perform the VxRail health checks and upgrades using several pre-written scripts and commands in the clusters.
  • Troubleshoot the basic issues, diagnose, and resolve as per the cluster's configuration along with multiple components (vCenter, replication, VMware Horizon, etc.) and perform upgrades via multiple different remote connections (Zoom, Webex, etc.) based on the customer's requirements.
  • I worked with mentors, several teammates, and performed multiple other tasks as well to support the client with proper guidance to the fullest satisfaction on each SR case request via multiple different ways (call, chat, or email) of approaches based on the customer preference.
  • I've got good working knowledge of the Salesforce ticketing (LCN-Services now) tool, which is used to update the case details, monitor, modify, and update status at each level of the process.

Education

Master of Science - Informatics

University of Louisiana At Lafayette
Lafayette, LA
05.2024

Bachelor of Science - Electronics And Communications Engineering

Tirumala Engineering College
Andhra Pradesh, India
06.2021

Skills

  • MS-Outlook, Putty Tool, Salesforce Ticketing Tool, C, OOPS Concepts,Python Certification, and Amazon Web Services (CLF-01) Certification
  • Windows and Linux environments, Multi-tasking, MS-Office,
  • Storage-Hybrid Cloud, Clusters, Data Centers, VDI, ESXi Hosts/Nodes, VMware vCenter, vSphere Client, VxRail Manager, DNS, Virtual Machines, VM Migration, Hypervisor, Troubleshoot Issues, & So
  • Ongoing Certifications: Amazon Web Services Solution Architect

Timeline

Administrator Cum Customer/Tech Support

Wipro Technologies
10.2021 - 10.2022

Master of Science - Informatics

University of Louisiana At Lafayette

Bachelor of Science - Electronics And Communications Engineering

Tirumala Engineering College

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Sasipriya Vejendla