Saskia Arca
4722 E Bell Rd Apt 1160
Summary
Dynamic FOH Manager at Portos Bakery with a proven track record in enhancing customer satisfaction and driving sales through effective complaint handling and staff scheduling. Spearheaded training initiatives that elevated team performance and established loyalty programs, fostering strong guest relations and repeat business.
Experienced with managing front-of-house operations, ensuring high standards of service and guest satisfaction. Utilizes effective team leadership and conflict resolution skills to maintain positive work environment. Strong understanding of hospitality best practices and customer service excellence.
Overview
21
21
years of professional experience
Work History
FOH Manager
Portos Bakery
04.2004 - 12.2024
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
- Supervised [Number] [Job Title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues.
- Coordinated employee schedules, ensuring adequate coverage during peak hours while minimizing overtime expenses.
Coffee Bar Manager
Portos
04.2004 - 12.2024
- Maintained a clean, organized, and visually appealing store environment to attract customers and encourage repeat business.
- Spearheaded employee performance evaluations to identify areas of improvement and create action plans for professional growth.
- Implemented successful loyalty programs that increased repeat business, building strong relationships with regular customers.
- Coordinated employee scheduling while maintaining optimal staffing levels to meet fluctuating customer demands without sacrificing service quality.
Education
Paquito Rosales
CubaSkills
- Scheduling staff
- Complaint handling
- Marketing support
- Guest relations
Languages
Spanish
Full Professional
English
Professional Working
Timeline
FOH Manager
Portos Bakery
04.2004 - 12.2024
Coffee Bar Manager
Portos
04.2004 - 12.2024
Paquito Rosales
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