Saskia Santillán
Orlando,Fl
Summary
Strategic and results-oriented professional with proven expertise in leading teams, optimizing operations, and driving business growth. Adept at managing complex projects, improving time efficiency, and enhancing operational processes. Known for delivering high-impact strategies and fostering effective communication across all levels of the organization.
Overview
7
7
years of professional experience
Education
Bachelor Of Informatics - Information And Computer Systems
Provincia De Tungurahua
Guayaquil, Ecuador 03.2016
Naval Academy Graduation Certificate - Military Training And Naval Education
Academia Naval Almirante Illingworth (A.N.A.I)
Guayaquil, Ecuador 04.2010
Work History
Guest Services Associate
Brightline Trains FloridaLLC
Orlando, FL
05.2025 - Current
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Resolved customer complaints diplomatically, resulting in bolstered guest relations and return visits.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Welcomed guests with a friendly demeanor, personalized greetings, and eye contact enhancing overall satisfaction.
- Oversaw luggage check-in and coordinated late-arriving passengers to ensure timely boarding or rebooking when needed.
- Introduced new practices to streamline luggage flow and guide passengers on policies.
Executive and Administrative Assistant
F&L Marine and Construction Group
Orlando, FL
11.2024 - 06.2025
- Developed solutions to improve organizational performance.
- Boosted customer satisfaction by over 35% through streamlined interactions.
- Assisted in AutoCAD design for residential, deck and dock projects, learning directly from senior staff.
- Contributed to company growth with strategic marketing and business initiatives.
- Analyzed budgets to minimize expenses and maximize profits.
- Created presentations and managed visual content using Canva, optimizing client relationships.
- Acted as an interpreter and translator, ensuring clear communication between the company owner, staff, and business partners.
- Provided remote support for client communication and administrative tasks.
Retail Management and Costumer Service
Mini City Tobacco & Vape / Tobacco Vape & Beyond
Raleigh, NC / Wake Forest, NC
11.2023 - 09.2024
- Led and coached sales team to boost performance and enhance customer satisfaction.
- Resolved customer issues promptly, fostering loyalty and repeat business.
- Organized and refreshed product displays, increasing weekly sales by 10%.
- Maintained accurate records to support efficient operations and decision-making.
- Streamlined team coordination and store layout, reducing restocking time.
- Processed transactions accurately, following company policies.
- Managed returns and exchanges in line with store guidelines.
- Provided exceptional customer service through friendly and attentive communication.
- Collaborated with team to optimize store.
Contents Technician
Servpro
Raleigh, NC
07.2023 - 11.2023
- Upheld a safe work environment by following safety protocols and properly handling chemicals and equipment.
- Trained new technicians on standard procedures, ensuring team consistency.
- Adapted quickly to new technologies, mastering skills as needed.
- Tested and analyzed systems to optimize performance and reliability.
Line Cook and Kitchen Supervisor
W Fort Lauderdale Hotel And Residences / Tin Roof
Fort Lauderdale Beach, FL / Fort Lauderdale, FL
09.2022 - 06.2023
- Maintained a clean and safe workspace in compliance with health standards.
- Set up prep stations to support efficient kitchen flow and productivity.
- Adapted quickly to new recipes and tasks, demonstrating reliability and teamwork.
- Facilitated seamless shift transitions through clear communication and detailed handovers.
- Streamlined coordination between front- and back-of-house teams, reducing order errors and enhancing guest satisfaction.
- Supervised a team of 7 cooks, ensuring efficient food preparation.
- Mentored junior staff to elevate dish quality and kitchen consistency.
- Oversaw mise en place completion to ensure efficient service flow.
Pet Grooming Apprentice and Assistant
Unique Pet Salon / Salon Bark
Hialeah, FL / Fort Lauderdale, FL
05.2020 - 03.2022
- Educated clients and staff on proper animal care and handling.
- Tailored care to meet specific needs of various breeds.
- Increased efficiency by managing check-ins and preparing workstations simultaneously.
- Customized grooming procedures to fit specific pet requirements and client demands.
- Represented the salon at community events to build client relationships.
- Demonstrated detailed grooming services with a focus on quality and care.
- Supported team tasks and helped manage daily appointments.
- Communicated clearly with pet owners to ensure satisfaction.
Technician Helper
Braserv
Miami, FL
02.2020 - 09.2020
- Improved diagnostic accuracy through precise use of testing equipment.
- Enhanced technical skills by collaborating with senior technicians.
- Worked with the team to streamline workflows and increase productivity.
- Kept tools and equipment in optimal working order.
Housekeeper Supervisor
Highgate Hotels
Miami, FL
11.2019 - 07.2020
- Led team efforts to improve room turnover and operational efficiency.
- Maintained high cleanliness standards, reducing guest complaints.
- Inspected 25+ rooms daily to ensure service excellence and brand standards.
- Managed inventory and ensured timely stock replenishment.
- Coordinated with maintenance and front desk to resolve guest issues swiftly.
Room Attendant
NSG Group
Miami, FL
04.2019 - 03.2021
- Interacted with guests to assess needs and enhance satisfaction.
- Maintained cleanliness in common areas and hallways for a welcoming environment.
- Assisted with inventory control to minimize waste and keep supplies stocked.
- Checked appliances in guest rooms for proper functionality.
- Performed regular deep cleaning to uphold the hotel's appearance.
Languages
Spanish
Native or Bilingual
English
Full Professional
Skills
- Software: AutoCAD (basic knowledge), Canva, Python (intermediate), C(basic), Microsoft Office, Google Workspace
- Customer Support & Communication: Remote service, costumer-focused, translation & interpretation
- Time Management & Operations: Project management, operations coordination, and efficient time utilization
- Leadership & Collaboration: Team leadership, training, and effective collaboration
- Problem-solving & Strategic Planning: Issue resolution and business strategy development
- Professionalism: Dependable, responsible, punctual, and resilient under pressure
Timeline
Guest Services Associate
Brightline Trains FloridaLLC
05.2025 - Current
Executive and Administrative Assistant
F&L Marine and Construction Group
11.2024 - 06.2025
Retail Management and Costumer Service
Mini City Tobacco & Vape / Tobacco Vape & Beyond
11.2023 - 09.2024
Contents Technician
Servpro
07.2023 - 11.2023
Line Cook and Kitchen Supervisor
W Fort Lauderdale Hotel And Residences / Tin Roof
09.2022 - 06.2023
Pet Grooming Apprentice and Assistant
Unique Pet Salon / Salon Bark
05.2020 - 03.2022
Technician Helper
Braserv
02.2020 - 09.2020
Housekeeper Supervisor
Highgate Hotels
11.2019 - 07.2020
Room Attendant
NSG Group
04.2019 - 03.2021
Bachelor Of Informatics - Information And Computer Systems
Provincia De Tungurahua
Naval Academy Graduation Certificate - Military Training And Naval Education
Academia Naval Almirante Illingworth (A.N.A.I)