Saskia Santillán
Orlando
Summary
Strategic leader with proven track record in driving organizational success and fostering team collaboration. Adept at developing and implementing high-impact strategies, ensuring operational excellence, and adapting to dynamic business environments. Strong communicator with expertise in project management, financial oversight, and stakeholder engagement, consistently delivering measurable results.
Overview
6
6
years of professional experience
Education
Bachelor Of Informatics - Information And Computer Systems
Provincia De Tungurahua
Guayaquil, Ecuador 03.2016
Naval Academy Graduation Certificate - Military Training And Naval Education
Academia Naval Almirante Illingworth (A.N.A.I)
Guayaquil, Ecuador 04.2010
Skills
- Software: AutoCAD (basic knowledge), Canva, Phyton (intermediate), C(basic), Microsoft Office, Google Workspace
- Time Management & Operations: Project management, operations coordination, and efficient time utilization
- Problem-solving & Strategic Planning: Issue resolution and business strategy development
- Customer Support & Communication: Remote service, costumer-focused, translation & interpretation
- Leadership & Collaboration: Team leadership, training, and effective collaboration
- Professionalism: Dependable, responsible, punctual, and resilient under pressure
Work History
Executive and Administrative Assistant
F&L Construction Group
11.2024 - Current
- Developed solutions to improve organizational performance.
- Boosted customer satisfaction by over 35% through streamlined interactions.
- Assisted in AutoCAD design for residential, deck and dock projects, learning directly from senior staff.
- Contributed to company growth with strategic marketing and business initiatives.
- Analyzed budgets to minimize expenses and maximize profits.
- Created presentations and managed visual content using Canva, optimizing client relationships.
- Acted as an interpreter and translator, ensuring clear communication between the company owner, staff, and business partners.
- Provided remote support for client communication and administrative tasks.
Retail Management and Costumer Service
Tobacco Vape & Beyond / Mini City Tobacco & Vape
11.2023 - 09.2024
- Led and coached sales team to boost performance and enhance customer satisfaction.
- Resolved customer issues promptly, fostering loyalty and repeat business.
Organized and refreshed product displays, increasing weekly sales by 10%. - Maintained accurate records to support efficient operations and decision making.
- Streamlined team coordination and store layout, reducing restocking time.
- Processed transactions accurately, following company policies.
- Managed returns and exchanges in line with store guidelines.
- Provided exceptional customer service through friendly and attentive communication.
- Collaborated with team to optimize store.
Contents Technician
Servpro
07.2023 - 11.2023
- Upheld a safe work environment by following safety protocols and properly handling chemicals and equipment.
- Trained new technicians on standard procedures, ensuring team consistency.
- Adapted quickly to new technologies, mastering skills as needed.
- Tested and analyzed systems to optimize performance and reliability.
Line Cook and Kitchen Supervisor
W Fort Lauderdale Hotel And Residences / Tin Roof
09.2022 - 06.2023
- Maintained a clean and safe workspace in compliance with health standards.
- Set up prep stations to support efficient kitchen flow and productivity.
- Adapted quickly to new recipes and tasks, demonstrating reliability and teamwork.
- Facilitated seamless shift transitions through clear communication and detailed handovers.
- Streamlined coordination between front- and back-of-house teams, reducing order errors and enhancing guest satisfaction.
- Supervised a team of 7 cooks, ensuring efficient food preparation.
- Mentored junior staff to elevate dish quality and kitchen consistency.
- Oversaw mise en place completion to ensure efficient service flow.
Pet Grooming Apprentice and Assistant
Unique Pet Salon / Salon Bark
05.2020 - 03.2022
- Educated clients and staff on proper animal care and handling.
- Tailored care to meet specific needs of various breeds.
- Increased efficiency by managing check-ins and preparing workstations simultaneously.
- Customized grooming procedures to fit specific pet requirements and client demands.
- Represented the salon at community events to build client relationships.
- Demonstrated detailed grooming services with a focus on quality and care.
- Supported team tasks and helped manage daily appointments.
- Communicated clearly with pet owners to ensure satisfaction.
Technician Helper
Braserv
02.2020 - 09.2020
- Increased accuracy of diagnostic procedures with thorough attention to detail when using testing equipment.
- Developed technical skills by working alongside experienced technicians, leading to a better understanding of complex systems and the ability to troubleshoot issues independently.
- Provided exceptional customer service by addressing concerns, answering questions, and resolving issues promptly.
- Built positive relationships with clients through professionalism, courtesy, and timely resolution of problems/issues that arose during projects or services rendered.
- Collaborated with team members to optimize workflow processes and improve overall productivity.
Housekeeper Supervisor
Highgate Hotels
11.2019 - 07.2020
- Led team efforts to improve room turnover and operational efficiency.
- Maintained high cleanliness standards, reducing guest complaints.
- Inspected 25+ rooms daily to ensure service excellence and brand standards.
- Managed inventory and ensured timely stock replenishment.
- Coordinated with maintenance and front desk to resolve guest issues swiftly.
Room Attendant
NSG Group
04.2019 - 03.2021
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Interacted with guests to assess needs and enhance satisfaction.
- Maintained cleanliness in common areas and hallways for a welcoming environment.
- Assisted with inventory control to minimize waste and keep supplies stocked.
- Checked appliances in guest rooms for proper functionality.
- Performed regular deep cleaning to uphold the hotel's appearance.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Executive and Administrative Assistant
F&L Construction Group
11.2024 - Current
Retail Management and Costumer Service
Tobacco Vape & Beyond / Mini City Tobacco & Vape
11.2023 - 09.2024
Contents Technician
Servpro
07.2023 - 11.2023
Line Cook and Kitchen Supervisor
W Fort Lauderdale Hotel And Residences / Tin Roof
09.2022 - 06.2023
Pet Grooming Apprentice and Assistant
Unique Pet Salon / Salon Bark
05.2020 - 03.2022
Technician Helper
Braserv
02.2020 - 09.2020
Housekeeper Supervisor
Highgate Hotels
11.2019 - 07.2020
Room Attendant
NSG Group
04.2019 - 03.2021
Bachelor Of Informatics - Information And Computer Systems
Provincia De Tungurahua
Naval Academy Graduation Certificate - Military Training And Naval Education
Academia Naval Almirante Illingworth (A.N.A.I)
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