Saskia Gorsuch
Administrative Assistant
Carson City,NV
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
26
26
years of professional experience
Work History
Administrative Assistant 3
Department of Social and Health Services
04.2012 - 09.2025
- Streamlined office operations by implementing new filing systems and digital organization tools.
- Managed correspondence, including emails and phone calls, to maintain effective communication channels.
- Maintained inventory of office supplies, optimizing procurement processes for timely availability.
- Implemented process improvements that streamlined administrative tasks and increased overall workflow efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Developed and maintained databases for tracking projects, improving accessibility to critical information.
Switchboard/Emergency dispatch
Department of Social and Health Services
11.2011 - 03.2012
- Switchboard/Emergency dispatch – answering multi line phone system, routing calls, handling emergencies, shortwave radio, meeting/greeting visitors.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided exceptional customer service by addressing client concerns promptly and professionally.
- Maintained accurate visitor logs to ensure proper security protocols were followed.
- Managed incoming calls and directed inquiries to appropriate departments efficiently.
Call Center Representative Retention
Direct TV, Boise Idaho
02.2000 - 01.2010
- Office of the President handling high level customer correspondence and direct customer contact, to correct issues brought to DIRECTV attention from the Better Business Bureau and the Attorney General’s office.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
- Managed high-volume inbound calls, ensuring customer inquiries were resolved promptly and effectively.
- Delivered exceptional customer service, enhancing overall client satisfaction through empathetic communication.
Education
Excel, Word, Access, Outlook, SharePoint and others
Variety of Computer Related Classes and Certifications
Medical Administrative Assistant - undefined
Penn Foster Career School
Cosmetology - Cosmetology
Mr. Lee’s Beauty School
Seattle, WADiploma - undefined
Ballard High School, Seattle Public School District
Skills
- Confidential administrative support
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Organization skills
- Time management
- Telephone skills
- Attention to detail
- Listening skills
- Problem-solving skills
Timeline
Administrative Assistant 3
Department of Social and Health Services
04.2012 - 09.2025
Switchboard/Emergency dispatch
Department of Social and Health Services
11.2011 - 03.2012
Call Center Representative Retention
Direct TV, Boise Idaho
02.2000 - 01.2010
Medical Administrative Assistant - undefined
Penn Foster Career School
Cosmetology - Cosmetology
Mr. Lee’s Beauty School
Diploma - undefined
Ballard High School, Seattle Public School District
Excel, Word, Access, Outlook, SharePoint and others
Variety of Computer Related Classes and Certifications
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