Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saskica Reid

Summary

Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Receptionist

Visionappoint
04.2018 - Current
  • Confirming and scheduling appointments, communicating with patients and updated records.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Managed approximately 75-100 incoming on central system.
  • Resolved patients problems and complaints.

Customer Service Agent

Supreme Venture LTD
05.2014 - 02.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.


Receptionist

Seawind Resort
01.2013 - 02.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Sales Associate

Digicel
01.2010 - 12.2012
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Petersfield High School
Westmoreland ,Jamaica
07.1999

Customer Service

HEART TRUST NTA
02-2018

Skills

  • Time Management
  • Data entry
  • Telephone skills
  • Client Satisfaction
  • Adaptable
  • Efficient
  • Critical Thinking
  • Team Collaboration
  • Conflict Management

Certification

  • Fundamentals of Customer Engagement , Heart trust NTA - 2018
  • Hospitality

Timeline

Receptionist

Visionappoint
04.2018 - Current

Customer Service Agent

Supreme Venture LTD
05.2014 - 02.2017

Receptionist

Seawind Resort
01.2013 - 02.2014

Sales Associate

Digicel
01.2010 - 12.2012

Petersfield High School

Customer Service

HEART TRUST NTA

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Saskica Reid