Saskya Adam
Atlanta,GA
Summary
Dedicated to exceptional customer service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Underwriting Assistant
State Farm
Dunwoody, GA
05.2024 - Current
- Monitored accounts receivable and payable activity for assigned accounts.
- Compiled data from underwriting files to prepare reports for management review.
- Verified policyholder's financial information in order to accurately calculate premiums.
- Performed quality control checks on all documentation prior to submission to ensure accuracy and compliance with company standards.
- Organized documents needed for underwriting decisions and prepared summaries of findings.
- Maintained up-to-date knowledge of insurance regulations, best practices and industry trends.
- Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
Flight Attendant
Delta Air Lines, Inc
Atlanta, GA
04.2014 - 04.2023
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Used excellent customer service skills in addressing passengers' needs.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Relayed updates and information to passengers after confirming key details with pilot.
Administrative Assistant
Law Offices Of Sean R Whitworth
GA
03.2013 - 04.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and maintained filing systems for confidential documents and records.
- Greeted visitors and provided general information about the company.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Updated contact lists regularly when changes occur in employee status or contact information.
Education
Real Estate Salesperson
Www.mbitiontolearn.com
Online Course11.2020
High School Diploma Diploma -
Chapel Hill High School
Douglasville, GA05.2007
Skills
- Ticket Verification
- Emergency Response Coordination
- First Aid
- Regulatory Compliance
- Customer Service
- Flight Safety
- Preflight Briefings
- FAA Regulations
- Cleanliness and Sanitation
- Food and Beverage Preparation
- Issue Resolution
- Hospitality Service Expertise
- Data Entry
- Appointment Scheduling
- Complaint Resolution
- Data Collection
- Clerical Support
- Microsoft Outlook
- Microsoft Office Suite
- Lead Generation
- Records Management
- Decision-Making
- Strong Problem Solver
- Professional and mature
- Attention to Detail
- Interpersonal Skills
- Teamwork and Collaboration
- Active Listening
- Relationship Building
Timeline
Underwriting Assistant
State Farm
05.2024 - Current
Flight Attendant
Delta Air Lines, Inc
04.2014 - 04.2023
Administrative Assistant
Law Offices Of Sean R Whitworth
03.2013 - 04.2014
Real Estate Salesperson
Www.mbitiontolearn.com
High School Diploma Diploma -
Chapel Hill High School
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