Sasoun Hakoupian
Glendale,USA
Summary
Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.
Highly communicative professional with more than 2 years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.
Overview
14
14
years of professional experience
Work History
Uber Driver
Uber
08.2021 - 09.2024
- Familiar with los angeles county streets
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
Sheet Metal Worker, ACM Composit Panel Installs
United best sheet metal
06.2016 - 02.2020
- Fabricated sheet metal parts for installation and repair projects.
- Assembled metal components to ensure structural integrity.
- Cut and shaped metal pieces to meet project requirements.
- Operated machinery to produce custom metal components.
- Reduced material waste by carefully measuring and cutting sheet metal.
- Enhanced safety by adhering to all safety guidelines during fabrication processes.
- Maintained tools and equipment for uninterrupted workflow.
- Improved installation processes by following detailed blueprints and schematics.
- Installed panels and trim for aesthetic and functional building finishes.
- Improved client satisfaction by delivering high-quality sheet metal products.
- Assisted in training new staff on equipment and safety protocols.
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
Guest Service Representative
glendale hotel
07.2014 - 09.2016
- I worked as a front desk agent, welcoming and greeting people, issue their room keys, answer phones and all kind of stuff about servicing the guests
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
- Enhanced security measures, ensuring safe environment for guests and staff.
- Assisted in planning and executing events at hotel, leading to memorable experiences for attendees.
PLASTIC INJECTION FACTORY
ARTHURMADE PLASTIC INC
01.2011 - 08.2014
- Responsibilities
- Forklift driver operator and in last9 mounts i was quality control for all product
- Accomplishments
- Nothing
- Skills Used
- Im the best and fastes operator
- Established effective communication channels between operators, supervisors, and engineering staff to facilitate rapid problem resolution during production runs.
Education
High school or equivalent -
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Excellent navigation
- Vehicle maintenance
- Passenger transportation
- Customer engagement
- Cleanliness
- Safe driving
- Time management
- Clean driving record
- Map reading
- Problem-solving
- Safety awareness
- Patience and tact
- Hospitable
- Ride-sharing platform knowledge
- Dependable and trustworthy
Languages
Armenian
Native or Bilingual
Persian
Native or Bilingual
English
Professional Working
Timeline
Uber Driver
Uber
08.2021 - 09.2024
Sheet Metal Worker, ACM Composit Panel Installs
United best sheet metal
06.2016 - 02.2020
Guest Service Representative
glendale hotel
07.2014 - 09.2016
PLASTIC INJECTION FACTORY
ARTHURMADE PLASTIC INC
01.2011 - 08.2014
High school or equivalent -
Similar Profiles
Hamid Naseer ButtHamid Naseer Butt
Independent Contractor/Car Driver at UberIndependent Contractor/Car Driver at Uber
Omar Alberto Parra SincoOmar Alberto Parra Sinco
Uber Driver at UberUber Driver at Uber
Tyrone CareyTyrone Carey
Driver at UberDriver at Uber
Kaylim DosterKaylim Doster
Uber Driver at UberUber Driver at Uber
Lavinia RostamlooLavinia Rostamloo
Legal Research Assistant at Justice Law CorporationLegal Research Assistant at Justice Law Corporation